Customer success manager

We’re looking for a Customer Success Manager

If you consider yourself a hustler and want to work on some of the most exciting digital health projects, this is the job for you! We are an interdisciplinary team looking for someone with the right combination of initiative, organization skills and business knowledge to lead our customer success team.

We are looking for a Customer Success Manager to help us lead implementations, handle customer development, give support to our awesome users, and help grow our relationship with existing customers.

At Nimbo we help health organizations have a better control of their operations and their patients through an easy to use application that physician’s love to use.

What you’ll do :

• Lead implementation projects with our enterprise customers : training, configuration, and change management. KPI : NPS post implementation
• Use industry best practices for customer support and user onboarding. KPI : CSAT
• Own and manage customer renewals - churn is your #1 enemy! KPI : Churn
• Understand the “Job To Be Done” our customers hire us for and work with them to get it done no matter what

What we are looking for :

What we care about, what we believe in :

If you are interested in this opportunity, send us a cover letter, your resume and the reason why you want to join the team to careers@ecaresoft.com

Ecaresoft is a fast growing software company focused on building transformative products for the healthcare industry : Nimbo and Cirrus .

We’re shameless about our passion for hard work. We live to create the best healthcare software and improving the healthcare industry through them.

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