Customer Success Manager

About Draiver

Draiver is a leading smart logistics platform specializing in end-to-end vehicle delivery management and execution across the U.S. and internationally. Leveraging AI-powered route optimization and chaining technology, executed by our marketplace of 20,000+ vetted drivers, backed by an owned Captive Insurance unit and moving more than 1.4 million vehicles per year. We provide scalable, efficient, and cost-effective delivery solutions for auto and truck dealers, service centers, fleet operators, rental agencies, and OEMs. Our platform ensures faster delivery times, cost savings, and an unmatched customer experience.

Responsibilities

• Develop and execute the onboarding of new customers by guiding them through account setup, training on our platform, and ensuring seamless integration with their existing operations.
• Deliver actionable insights to help customers maximize their utilization of our platform.
• Analyze customer metrics and build plans to proactively identify and address at-risk accounts.
• Maintain regular business review cadence with customers regarding adoption trends, sentiment, and mining opportunities for deeper engagement.
• Partner with internal teams to develop new strategies and initiatives. This will lead to new programs, process refinement and enhancing the overall customer experience.
• Compiling performance data and preparing reports for business reviews and strategic decision making.
• Conduct market and competitor analysis to identify opportunities and improve competitive edge in our industry.
• Create clear, data driven reports and presentations for customers and internal stakeholders.

Skills and Qualifications

Key Competencies

What We Offer

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