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▷ (Solo Quedan 24h) Human Resources Operations Specialist

InfosysMexico City, Mexico

Hace 20 días

Descripción del trabajo

Job Title : HR Operations Specialist – Especialista de procesos de RH

Location : Cuautitlán Izcalli, Edo. Mex.

Department : HR – People Services

Mandatory :

Graduate - BA or equivalent.
Minimum 2 years of experience in HR Operations, Change Management.
Experience in ESS portal
Strong communication skills in both English and Spanish.
Knowledge of HR policies, procedures and employment laws
Results and deadline driven.
Proficient in HR platforms (People Soft, Workday etc).

Nice to have :

Workday Experience.

Key responsibilities :

Process & do quality checks on HR transactions which may include :

New hires

Employment data changes

Terminations / Retirements

Earnings / deduction transactions

Resolve and handle tier 2 & 3 transactional and administrative issues relating to areas such as leave administration, wage statements, unemployment claims, benefits administration etc. through comprehensive and accurate research within commitment guidelines

Identify trends and high-volume inquiries that may indicate corporate-wide issues; get the team prepared to handle such high volumes at times

Escalate non-transactional, production, or interpretative policy issues promptly and according to established protocols

Maintain & report on service level agreements

Evaluated the adequacy of current programs and recommended plan design changes and the addition of new plans.

Supervised legal, financial and procedural activities.

Train and develop team members

Provide both positive and negative feedback to team members

Respond to escalated issues from associates, HR professionals, and HR managers

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Quedan 24H Operation • Mexico City, Mexico

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