Director Of Operations

We're seeking a world-class Operations Manager to be the CEO's primary operating partner - owning the operating system, execution rhythm, and cross-functional alignment that drive profitable, scalable growth.

In this fast-paced role, you'll turn strategy into repeatable, measurable outcomes.

You'll orchestrate planning and delivery across Revenue Operations, Delivery / PMO, Client Success, People Ops (with CPO), Finance (with CFO), and Marketing enablement - ensuring our Scalable OS, ClickUp, and Go High Level (GHL) work as one truth for goals, work, and lifecycle performance.

If you're a systems thinker who loves clarity, speed, and results - and you build cultures of accountability where teams do the best work of their careers, this role is for you.

Key Responsibilities

Leadership Operating Rhythm

Run the daily / weekly operating cadence : drive priorities, unblock decisions, and enforce standards in Scalable, ClickUp, and GHL.

Maintain real-time visibility into capacity, delivery health, SLA adherence, and margins across pods / teams.

Safeguard data integrity across ClickUp (work), GHL (pipeline / revenue / CS), and financial systems.

Weekly Cross-Functional Execution

Lead the Weekly Scalable Meeting; update scorecards, rocks / OKRs, risks, and decisions.

Chair the RevOps + Delivery + CX + Finance huddle to reconcile pipeline ? staffing ? delivery ? cash flow.

Oversee portfolio governance in ClickUp (intake, prioritization, dependencies, WIP limits, change control).

Review GHL dashboards for pipeline velocity, conversion, retention / expansion; ensure tight handoffs with CX.

Performance & Planning

Present the Monthly Operating Review (revenue / margin, NRR / GRR, delivery quality, NPS / CSAT, forecast accuracy, risks).

Translate annual plans into Quarterly OKRs / Rocks and align budgets, headcount, and initiatives.

Sponsor continuous improvement : SOP modernization, automation in GHL / ClickUp, AI-assisted workflows, and cost control.

Scaling Foundations

Refresh Scalable OS artifacts (V / TO equivalents, governance, playbooks); conduct org design reviews and succession planning.

Benchmark agency performance to top-quartile peers (utilization, cycle time, gross margin, NRR) and rebalance the portfolio for growth and efficiency.

People & Culture

Model people-first leadership : clarity of roles, psychological safety, crisp communication, and high ownership.

Partner with People Ops to keep a healthy talent pipeline, and enable leaders through playbooks - not heroics.

Requirements

Experience & Scope

5 - 10+ years scaling operations in agency / consulting / SaaS-adjacent environments with demonstrated P&L impact.

Track record building operating cadences that improve margin, utilization, delivery quality, NRR, and forecast accuracy.

Operating Systems & Tools

Scalable (or equivalent) for goals / scorecards / OKRs and meeting rhythms—expert level.

ClickUp admin / governance, capacity modeling, delivery economics—advanced.

Go High Level (GHL) pipelines / automations / attribution / lifecycle analytics—advanced.

Data integrations across ClickUp GHL finance; KPI architecture and workflow automation.

Leadership & Communication

High EQ, clarity, and candor; excellent stakeholder management across CEO, CFO, CPO, RevOps, Delivery / PMO, CX, and Marketing.

Decision athlete : fast, data-driven calls with measured risk; simplifies complexity into repeatable mechanisms.

Success Metrics (Illustrative)

Revenue & Margin : On-time / on-budget delivery rate; target gross margin.

Clients : NPS / CSAT, GRR / NRR, expansion rate, time-to-value.

Execution : Forecast accuracy, capacity utilization, cycle time, WIP control.

People : Time-to-productivity, regrettable attrition, leadership bench readiness.

Systems : Data accuracy across Scalable / ClickUp / GHL; automation coverage of key workflows.

Compensation

$3,500 - $6,000 Per Month

Job Profile

Location : Fully remote (US / Global)

Education : Bachelor's required; MBA or equivalent experience preferred

Tech : Modern laptop, strong broadband, camera / headset suitable for executive meetings

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