Sr. Representative, Digital Desk

About KTSA

We are KTSA – KPMG Technology Services Americas.

A Service Delivery Center of KPMG US, with offices in Mexico City, Guadalajara, and a growing network of remote talent across the country. We deliver high-value technology, consulting, and corporate support services to KPMG US and its clients.

At KTSA, our Employer Value Proposition is clear : Explore .

Explore isn’t just a word — it’s how we grow, lead, and thrive. It’s the mindset that drives our culture and shapes every opportunity :

• Experience a collaborative, inclusive, and multicultural workplace where you belong.
• Excel by creating impact and leaving your mark on global projects.
• Expand your potential with real career paths, learning programs, and mentorship.
• Express your individuality — come as you are, and thrive as your authentic self.

And because we know that thriving at work also means thriving in life, we back this mindset with KTSAMÁS , our total rewards program, designed to support your well-being, goals, and personal milestones.

This role is responsible for providing direct and indirect application and procedural support within the KPMG Digital DeskIT Support Center. This includes supporting 1st level analysts during live calls / chats; engaging with 2nd / 3rd level support teams to establish, clarify, and document knowledge articles and processes; as well identifying opportunities for additional 1st level training. Direct customer support is provided for specific applications and escalations. Strong verbal / written communication, problem solving and organizational skills to support an environment driven by customer service and team work. Ability to build productive relationships with peers.

Responsabilities

Qualifications

And because we know that thriving at work also means thriving in life, we back this mindset with KTSAMÁS , our total rewards program, designed to support your well-being, goals, and personal milestones.

Expand your possibilities with KTSA through KTSAMÁS, where you can access :

Visit www.ktsa.com.mx to learn more.

At KTSA, we celebrate and support everyone’s individuality. We do not discriminate against any race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, or disability. We are supportive of helping you to achieve a balance between your home and work demands. We are happy to discuss specific requirements and our range of flexible working arrangements could be of interest. Please ask to find out more. We strongly state that we DO NOT require a certificate of non-pregnancy or HIV in order to participate in any of our processes.

Explore KTSA, we dare to be different!

KTSA - KPMG Technology Services of Americas

#KTSACareers #LifeatKTSA #SoyKTSA #ExploreKTSA