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(Solo Quedan 15h) Customer Service Manager...

(Solo Quedan 15h) Customer Service Manager...

RohaSan Juan del Río, MX
Hace más de 30 días
Descripción del trabajo

About ROHA

From one small office in India in 1972 to a leading Multinational Company, engaged in Manufacture and Marketing of colors and food ingredients, ROHA today has offices in 22 countries, 14 technical application labs in many time zones globally. Manufacturing facilities are spread out across 14 countries : US, UK, Spain, Italy, India, South Africa, Vietnam, Indonesia, Thailand, China, Egypt, Brazil, Mexico & Australia. ROHA's products are marketed in more than 130 countries. Its portfolio includes natural extracts (oleoresins, juices and concentrates), an exclusive range of synthetic colors for the cosmetics and household goods industries, industrial colors, dehydrated ingredients, and animal feed additives.

We are hiring Customer Service Manager

Candidates must be based in Queretaro, Mexico

5 days Working Onsite

Reporting to CEO

Essential Duties and Responsibilities

  • Resolves complex account problems and requests from customers.
  • Manage order processing and ensure timely delivery of all orders. Coordinate with Inventory Controller for any inventory issues / back orders.
  • Trains, develops and motivates staff.
  • Keep Account Managers and the Sales Director informed of any customer order issues, action plans, and resolutions.
  • Reviews customer returns / quality claims and issue credit notes prior to sending to Controller.
  • Manages direct reports for order verification and invoice verification.
  • Receive customer complaints, investigate and respond back to the customers with corrective actions taken.
  • Manage external communication for the company related to customer relations.
  • Motivates staff to achieve identified goals while providing superior customer service.
  • Report all pertinent information to the Operations Manager and perform additional duties that may be assigned by management.

Qualifications :

  • Advanced proficiency in SAP (must-have)
  • Advanced conversational English
  • Leadership experience (minimum of 2 years)
  • Crear una alerta de empleo para esta búsqueda

    Solo Quedan Customer • San Juan del Río, MX

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