Technical Application Specialist, Sr

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Overview

Epicor is seeking a Technical Application Specialist, Sr to provide high-level technical support, troubleshoot complex issues, and contribute to process improvements that enhance customer success and product reliability.

Responsibilities

• Communicate with customers via phone, email, or chat, using strong customer-centric interpersonal skills and deep technical product knowledge to resolve escalated issues.
• Troubleshoot client-server software application problems involving Microsoft SQL, web servers, Linux, MongoDB, and Node-RED at the highest technical level.
• Stay current with software updates and system changes to provide timely and accurate support solutions.
• Resolve customer concerns related to installation, operation, maintenance, or compatibility issues.
• Perform specific performance or functional testing to aid in problem resolution.
• Develop and refine processes and techniques to track, triage, and assess issues for appropriate routing.
• Recognize trends and patterns among diverse case descriptions to foresee and mitigate potential future issues.
• Recommend process and strategy improvements proactively and collaborate with teams to implement solutions.
• Contribute to and utilize knowledge base articles and FAQs to drive consistent support practices.
• Coach and mentor other team members, ensuring consistency and maintaining high customer service standards.
• Specialize in key areas of the software, including integrations with third-party software packages.

Qualifications

About Epicor

At Epicor, we’re truly a team. Join 5,000 talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain.

We’re Proactive, Proud, Partners. Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses—the hardworking companies who make, move, and sell the things the world needs.

Benefits

Equal Opportunities and Accommodations

Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you—that’s who we’re interested in. If your experience doesn’t match every qualification, consider applying regardless. We are an equal-opportunity employer.

Recruiter

Antonio Ibarra Bustillos

Job Details

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