▷ (16 / 10 / 2025) SuccessFactors Manager...

We are EPIC people.

Royalton Hotels & Resorts is made up of passionate hosts who make vacation dreams come true – from the moment our guests step through the lobby doors until the time they return home.

Our Values

The success of Royalton Hotels & Resorts is driven by our entrepreneurial, passionate, innovative, and customer-centric hosts. #BeEpic

The SuccessFactors Manager will be responsible for managing, configuring, and optimizing SAP SuccessFactors within the organization. This role will lead a first- and second-level support team for users across the Spanish Caribbean and West Indies, ensuring the platform runs efficiently and remains aligned with both business and People & Culture needs.

Qualifications

• 5–10 years of experience managing SuccessFactors or other HCM systems.
• Advanced English (spoken and written).
• Regional experience supporting multi-country operations.
• Prior leadership experience managing IT or application support teams.
• Strong knowledge of P&C processes and HCM workflows.
• Experience managing incidents, problems, and services in enterprise environments.
• Lead and manage a team of 4 SuccessFactors support analysts.
• Oversee configuration, optimization, and performance of the platform.
• Manage escalations of complex technical issues with external technology partners.
• Monitor user adoption, proposing both functional and operational improvements.
• Ensure compliance with IT standards, security policies, and data governance.
• Deliver periodic reports on usage, incidents, and improvements.
• Coordinate with internal SAP and P&C teams for workflow integration and enhancements.
• Lead training initiatives and adoption plans for end users.
• Stay up to date on SuccessFactors updates and roadmap.

Don't miss this opportunity to join the caribbean's fastets growing resort chain and apply now.