Customer Success Manager (Us Market)

Join to apply for the Customer Success Manager (US Market) role at Insense | TikTok & Meta Partner.Insense, a partner of Meta and TikTok, is a platform that helps brands work with creators.

We connect companies with more than 68,500 trusted creators in 35+ countries, mainly in the U.S. Through Insense, brands can easily make content, run influencer campaigns, and grow their business.

Today, over 2,000 mid-sized brands already use Insense to power their creator marketing.Creators are shaping the future of marketing and driving real business impact.

Join the economy that's transforming how brands grow; we'd love for you to be part of this journey!

Founded in 2016, we are a remote-first company of 40+ people from 13+ countries.As a Customer Success Manager at Insense, you will ensure our clients achieve their goals using our platform.

Your tasks will include providing excellent onboarding, maintaining ongoing client relationships, and offering proactive support.

You will work directly with clients to understand their needs, advocate for their success, and contribute to continuous product improvements.This role is open to anyone based in LATAM.

You must be available every working day between 9 am and 6 pm EST.Who We Are Looking ForRequired : 2+ years of customer success (or similar roles) experience in SaaS or marketing, with a proven track record of managing client relationships and delivering business impactFamiliar with GSuite, Hubspot, Notion, JIRA, or similar softwareHighly skilled in English communication, both spoken and writtenExperience in identifying, tracking, and resolving issues, with a commitment to exceptional customer service and communicationOrganized and detail-oriented, capable of managing multiple projects simultaneously while maintaining high standards and accuracyCustomer-centric with a proactive approach to anticipating client needs, addressing issues before they escalate, and focusing on continuous improvementBonus points : Basic knowledge of digital marketing, influencer marketing and social advertising (Facebook, Instagram, TikTok)Experience tracking and reporting on KPIs for customer success, satisfaction, and retention, with the ability to use data to drive decision-making and strategyResponsibilitiesAct as the main point of contact for clients to deliver exceptional customer experience and ensure they get the most value out of the platformBecome a specialist in the Insense platform and paid social advertising, in general, to continuously solve problems for customers and provide best practices and consultative adviceBuild and foster strong relationships with our clientsOwn client communication in different channels, proactively outreach accounts, and offer support and solutions based on their needsSupport the running of internal client activation campaignsRecommend growth opportunities based on data, new product features, and market trends to our client baseTrack accounts to identify churn risk and work proactively to eliminate that riskAct as a partner of the Customer Experience Team, supporting daily customer operations tasks, back-office, and projectsBe the voice of customers to inform internal teamsCollaborate effectively across functions including Sales, Marketing, Product, and EngineeringManage client campaigns along with the Creator Growth team — create tasks, follow up, and ensure campaign goals are metWhat We OfferForever remote roleWork from anywhere roleSalary in USD commensurate with your experience and locationTime to recharge : 15+ days off, US holidays, a bonus day each year with us, plus a festive end-of-year break!

Team retreats around the globeGlobal exposure : collaborate with clients and teams across the Americas & EMEA.This role is open to anyone based in LATAM under a contractor agreement; kindly select "worldwide" option if your location is not listed.

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