Videogames Customer Service Representative (WRITTEN SUPPORT) IN OFFICE

We are looking for candidates available to work from one of our offices located in Col. del Valle or Polanco

Keywords Studios Mexico is looking for customer service representatives for written support - NO CALLS.

POSITION SUMMARY :

Player Support communicates with with players and solves their problems, such as lost accounts or questions regarding details, and provides excellent customer service (through chats, emails and tickets).

Requirements

• Strong written and verbal communication skills in English and Spanish.
• Ability to multi-task.
• Ability to easily adapt in a constant evolution environment
• Excellent customer service skills
• Ability to actively listen to instructions and execute tasks communicated.
• High School Diploma preferred but not required.
• Full-time availability (schedules may rotate across morning, afternoon, and night shifts).
• Must be available to work on-site at our office (location to be determined in Polanco or Col. Del Valle).
• Living in Mexico City or Estado de Mexico.

Benefits

After 3 months :

Here you can watch some videos from our official FB account regarding this position :

https : / / www.facebook.com / watch / ?v=612148667236746&...

https : / / www.facebook.com / watch / ?v=570454408169826&...

https : / / www.facebook.com / watch / ?v=1108036716785896...

PRIVACY POLICY :

By providing your information in this application, you understand that we will collect and process your information in accordance with our Applicant Privacy Notice. For more information, please see our Applicant Privacy Notice at  https : / / www.keywordsstudios.com / en / applicant-privacy-notice .

Role Information : EN

Studio : Keywords Studios

Location : Americas

Area of Work : Player Engagement

Service : Engage

Employment Type : Full Time, Permanent

Working Pattern : On-site