Banamex - Especialista en Apoyo de Operaciones (Ciudad de México)

The Ops Support Specialist 3 is an entry-level position responsible for providing operations support services, including but not limited to; record / documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 3 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

• Responsibilities
• : - Document processes in an accurate and detailed manner and follow established procedures to complete complex assignments - Identify process gaps requiring escalation, offering potential solutions - Assist with inventory management and workflow needs as dictated through risk priority and service level - Support a range of products and services - Analyze problems and formulate solutions through research and investigation - Navigate, test and execute moderately complex databases, spreadsheets, and systems - Ensure accurate and timely account handling - Assist in activities that help reduce organizational impact and / or loss
• Qualifications
• : - 1 year of relevant experience - Proficient computer and typing skills - Ability to adapt to new technology quickly and seamlessly - Consistently demonstrates clear and concise written and verbal communication skills - Ability to work with others to complete assigned tasks
• Education
• : - High School diploma or equivalent This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
• Job Family Group
• : Operations - Core -
• Job Family
• : Operations Support -
• Time Type
• : Full time -
• Most Relevant Skills
• Please see the requirements listed above. -
• Other Relevant Skills
• For complementary skills, please see above and / or contact the recruiter.- - View Citi’s _EEO Policy Statement_ and the _Know Your Rights_ poster._

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