IT Service Desk Specialist

Overview

Launchpad Technologies Inc. is recruiting an IT Service Desk Specialist to support a high‑profile U.S. client for 2026. The role is a full‑time, independent contractor position, fully remote and long‑term engaged. You will join a people‑first culture that values excellent compensation in U.S. Dollars, hardware setup for working from home, and training allowances.

Estimated Start

February – March 2026.

Interview Process

Begins January 2026.

Contract Type

Independent Contractor (full‑time, remote, long‑term).

Responsibilities

• Providing L1–L2 technical support to end‑users remotely.
• Diagnosing and troubleshooting hardware, software, and connectivity issues.
• Managing tickets via ITSM tools (e.g., ServiceNow, Jira, Zendesk).
• Installing, configuring, and maintaining Windows and Office 365 environments.
• Escalating incidents appropriately and following up until resolution.
• Communicating clearly in English and delivering a customer‑service mindset.

Qualifications

Required experience :

Bonus points :

Benefits

Seniority Level

Employment Type

Job Function

Industry

Location

Remote (Mexico)

Let’s stay connected—your next opportunity might be closer than you think. Then apply now!

#J-18808-Ljbffr