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Client Device Management Engineer

Client Device Management Engineer

Dr. Ing. h.c. F. Porsche AGMexico
Hace 13 días
Descripción del trabajo

ENABLING YOU TO SHAPE A BETTER TOMORROW.

  • Code number : J000018441
  • Entry level : Professionals
  • Location : Mexico
  • Organization : MHP Mexico

We are looking for a Client Device Management Engineer to join our team at MHP – A Porsche Company . In this role, you'll provide advanced technical support to end users within a global, fast-paced environment, helping resolve escalated incidents and service requests. You will work across various client device platforms and enterprise technologies, becoming a key player in ensuring seamless IT operations.

  • Deliver 2nd-level IT support (on-site, remote, phone, email) for escalated incidents and requests.
  • Manage and maintain systems for end-user device management, including OS upgrades and patching.
  • Evaluate and test existing systems; recommend proactive improvements and new technologies.
  • Maintain and update the IT Knowledge Base and service request models.
  • Escalate complex issues to third-party vendors (Apple, Microsoft, etc.).

    • Must-Have Qualifications

  • 2+ years of experience in 2nd-level IT user support .
  • Strong communication skills and a customer-oriented mindset.
  • Ability to work independently and collaboratively in an international team .
  • Hands-on experience with macOS , Windows 10 / 11 , and iOS devices.
  • Solid experience in end-user device management , OS / software deployment and packaging tools (e.g., Jamf , Intune , PatchMyPC ).
  • Good knowledge of Microsoft 365 , Azure , and Active Directory / Entra ID (user / group management).

    • Nice-to-Haves :

  • Experience with security and support tools like Microsoft Defender , Zscaler , TeamViewer .
  • Scripting knowledge (e.g., PowerShell, vbscript, cscript).

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    Client Device Management Engineer • Mexico