Key Account Manager - HVAC

About Midea America

Midea America Corp. is a U.S. subsidiary within Midea Group, the Fortune 500 giant known for making life easier for millions around the globe. As the world’s top maker of home appliances, Midea is proud of its 166,000+ employees and presence in 200+ countries, including here in the U.S.

Headquartered in Parsippany, N.J., with an innovation hub in Louisville, Kentucky, Midea America provides practical innovations that surprise and delight, creating moments to cherish at home.

Midea's lineup of appliances - from refrigerators to air conditioners, laundry solutions and floor care - are high quality, reliable, and affordable. By thoughtfully engineering performance, convenience, and design into every product, Midea delivers on the promise of every appliance.

A Key Account Manager at MIDEA is responsible for managing and nurturing relationships with key clients or accounts. They work closely with these clients to understand their needs, develop tailored solutions, and ensure high levels of customer satisfaction. Additionally, they strategize to maximize sales opportunities, negotiate contracts, and collaborate with internal teams to deliver products or services effectively. Their ultimate goal is to drive revenue growth and maintain long-term partnerships with key accounts.

Responsibilities

• Client Relationship Management : Building and maintaining strong, long-term relationships with key clients, acting as the main point of contact for all their needs and inquiries.
• Revenue Growth : Identifying opportunities for upselling, cross-selling, and expanding product or service offerings to drive revenue growth within key accounts.
• Customer Satisfaction : Ensuring high levels of customer satisfaction by understanding clients' needs and proactively addressing any issues or concerns.
• Strategic Planning : Developing and implementing strategic account plans aligned with MIDEA's business objectives to maximize the value delivered to key accounts.
• Communication and Collaboration : Facilitating effective communication and collaboration between internal teams and key clients to ensure seamless delivery of products or services.
• Market Insights : Gathering market intelligence and staying abreast of industry trends to anticipate clients' evolving needs and provide proactive solutions.
• Contract Negotiation : Negotiating contracts, pricing agreements, and service level agreements to achieve mutually beneficial outcomes for both MIDEA and its key accounts.
• Performance Tracking : Monitoring and analyzing key account performance metrics to measure progress against objectives and identify areas for improvement.
• Risk Management : Identifying and mitigating risks associated with key accounts to protect MIDEA's interests and ensure long-term sustainability of client relationships.
• Innovation and Value Proposition : Collaborating with key accounts to co-create innovative solutions that deliver unique value and maintain MIDEA's competitive edge in the market.
• Collaboration with Internal Teams : Working closely with internal departments such as sales, marketing, product development, and customer service to ensure seamless coordination and delivery of solutions to key accounts.
• Representing MIDEA : Actively representing MIDEA at industry events, conferences, and networking opportunities to promote brand visibility and expand the company's presence within key account networks.
• Among other duties as assigned.

Experience & Background

Personal Traits

Midea America Corp. is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.