Gerente general de calidad

Quality Manager

We are seeking a seasoned and decisive Plant Quality Manager to lead our quality operations. This leadership role is responsible for driving a culture of quality, ensuring our products meet the highest standards, and acting as the primary point of contact for all quality-related matters. This position will be the leader in ensuring both process excellence and customer satisfaction.

Crucially, this role carries the authority to halt production or shipping processes as necessary to prevent non-conforming product from reaching our customers, thereby protecting the company's integrity and brand reputation.

Key Responsibilities

• Lead and manage the entire quality function at the plant level, guiding the team to meet all internal and external quality processes and procedures.
• Manage all departmental resources to ensure the team has the adequate capacity and capability to meet business needs and quality standards.
• Guide, coach, and hold the quality team accountable for their performance, fostering a culture of ownership and continuous improvement.
• Set and manage departmental objectives and KPIs for the quality team, reporting on performance and identifying required actions to achieve targets.
• Lead plant activities to achieve excellence towards VOC, Customer Scorecards, Cost of Poor Quality and Warranty Management.
• Develop, implement, and maintain quality standards, documentation, and procedures across all manufacturing operations.
• Chair regular quality review meetings with representatives from appropriate departments to analyze metrics and drive continuous improvement.
• Ensure all quality activities are conducted in compliance with established health, safety, and environmental policies.
• Serve as the first point of escalation for all customer quality issues, acting as the primary liaison between the plant and the customer to ensure a rapid and effective response.
• Champion and drive a culture of continuous quality improvement across the entire plant.
• Oversee all problem-solving activities, utilizing structured methodologies like the 8D process to perform root cause analysis and implement robust corrective actions.
• Collaborate with the Supplier Quality Assurance function to effectively reduce the impact of non-conforming supplier materials on production quality.
• Oversee and support the deployment of core quality processes and tools, including PPAP, APQP, PFMEA, PCP, and SPC.
• Conduct risk assessments of processes and tasks to proactively identify and mitigate potential quality issues.

Qualifications