This role is responsible for performing internal product tests, quantifying product value, and advising business leaders and customers on applications and equipment. It supports commercial teams through training, troubleshooting, and technical demonstrations, contributing to innovation and customer satisfaction.
Primary Responsibilities
Perform internal product tests and report results to customers and commercial teams
Execute Technical Service Requests (TSRs) and deliver data-driven conclusions
Support key accounts through training, application startup, and troubleshooting
Design and implement advanced experimental methodologies
Mentor junior and mid-level technicians
Assist sales and QC teams with customer complaint investigations
Collaborate with interdisciplinary teams on research initiatives
Analyze and interpret data for technical reports and presentations
Conduct successful lab trials and product demonstrations
Partner in account planning and value selling strategies
Minimum Requirements
High School Diploma, Associate/Technical degree, or bachelor’s degree in chemistry, Chemical Engineering, Materials Science, or related field with 2+ years of relevant experience.
Ability to become an expert in customer applications and internal technical service
Proficiency in electronic tools (e.g., SFDC, HBF tools)
Strong verbal and written communication skills
Team-oriented, organized, and adaptable
Proficient in English (verbal and written)
Preferred Requirements
Bachelor’s degree in chemistry, Chemical Engineering, Materials Science, or related field
1+ year of experience with adhesives, applications, machinery, or substrates
Experience in customer-facing technical roles
Understanding of value selling techniques
Salesforce.com experience
Leadership potential and interest in increased responsibility
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