AUTO CUSTOMER SERVICE REPRESENTATIVE

The Auto CSR position requires a dynamic and detail-oriented individual responsible for communicating with consumers and dealer-clients of Auto Credit Express and CarsDirect.

PRIMARY DUTIES :

Document and update customer information in proprietary CRM systems

Field general inquiries and provide outstanding client solutions

Interact and dialogue with consumers and dealer-clients via telephone and email

Verify accuracy of customer applications and personal information

Set and calendar appointments to ensure maximum sales opportunities for dealer-clients

Exhibit excellent judgment and discretion with complex consumer finance scenarios and consumer information