CUSTOMER SERVICE AGENT

Intugo, in partnership with a foreign company specializing in connecting brands to

their customers and customers to the solutions they need by delivering compelling

experiences. They facilitate connections through world-class customer experience

management (CXM) and business process outsourcing (BPO).

This line of business focuses on propane distribution and services in the Northeast of

the U.S. Their services include propane delivery, storage and related customer needs,

supported by a large fleet and storage capacity.

Responsibilities :

• Answering phones, emails, and live chats from customers.
• Professionally responding to customer inquiries.
• Identifying and escalating priority issues to upper management.
• Following up on complex customer interactions when necessary.
• Accurately recording customer interaction details.
• Building rapport with customers using an upbeat, positive, professional

attitude.