Customer Service (Marketplace)

Are you passionate about e-commerce and love working with people? This opportunity is for you! At SHEIN Incubation, we’re looking for a proactive, empathetic, and results-driven individual who wants to grow in the e-commerce industry while helping new sellers thrive on our platform. We are a strategic team focused on supporting new sellers in the SHEIN Marketplace, guiding them through onboarding and their initial growth phase. Our goal is to build sustainable, long-term partnerships that lead to shared success. Key Responsibilities : Guide new sellers through onboarding and provide ongoing support during their early stage. Understand their business models, identify areas for improvement, and offer actionable insights. Build trust-based relationships and act as the primary point of contact. Take ownership of incubation-related projects to improve processes and seller experience. Collaborate with internal teams to ensure a seamless seller journey. Requirements : Professional English Strong interest in business and e-commerce. Excellent communication and interpersonal skills. Detail-oriented, patient, organized, and resilient. Basic data analysis skills and proficiency in Excel (Pivot Tables). This is not a sales role, but experience or interest in sales and negotiation is highly valued.