SAP Delivery Center Lead – Mexico

Overview

Location : Aguascalientes

What you’ll do

• Team Leadership & Capability Building :
• Lead and manage the SAP delivery team based in Mexico, fostering a culture of accountability, collaboration, and continuous improvement.
• Recruit, develop, and mentor a high-performing team of SAP consultants, architects, and developers.
• Define clear roles and responsibilities, set performance expectations, and conduct regular performance evaluations.
• Establish and maintain an effective in-person working environment to enhance team cohesion and productivity.
• Provide leadership, guidance, and support to team members, encouraging innovation and continuous learning.
• Global Collaboration :
• Act as the primary liaison between the Mexico delivery center and teams in the US.
• Ensure alignment on project goals, timelines, and deliverables across geographies.
• Facilitate regular communication and knowledge sharing between global teams.
• Client Management :
• Build and maintain strong relationships with key clients, understanding their business requirements and providing innovative SAP solutions.
• Act as a trusted advisor to clients, offering insights and recommendations to optimize their SAP investments.
• Ensure high levels of client satisfaction through timely delivery, quality service, and effective communication.
• Talent Acquisition & Retention :
• Partner with HR and recruitment teams to ensure open roles are filled promptly with high-quality candidates.
• Drive onboarding and training programs to accelerate new hire productivity.
• Implement retention strategies to maintain a stable and motivated workforce.
• Delivery Oversight :
• Take ownership of delivery performance for accounts supported by the Mexico center.
• Dive deep into delivery issues, identify root causes, and implement corrective actions.
• Ensure adherence to SLAs, quality standards, and customer satisfaction metrics.
• Operational and Financial Management :
• Define and track key performance indicators (KPIs) for the delivery center.
• Develop and manage the SAP practice budget, including forecasting revenue, expenses, and resource requirements.
• Monitor financial performance metrics, analyze variances, and implement corrective actions as needed.
• Drive process improvements and automation initiatives to enhance efficiency.
• Ensure compliance with organizational policies, security standards, and audit requirements.
• Qualifications :
• Bachelor’s or Master’s degree in Computer Science, Information Systems, or a related field.
• 15+ years of experience in SAP delivery, with at least 10 years in a leadership role.
• Strong understanding of SAP modules and implementation methodologies.
• Proven experience managing cross-functional and cross-cultural teams.
• Excellent communication, stakeholder management, and problem-solving skills.
• Fluent in English and Spanish (preferred).

What you’ll bring

Soft skills

Work Underpressure, Quality at work, Results Oriented

What can YOU expect in a career with Capgemini?

You will love this job because

“At Capgemini Mexico, we aim to attract the best talent and are committed to creating a diverse and inclusive work environment, so there is no discrimination based on race, sex, sexual orientation, gender identity or expression, or any other characteristic of a person. All applications welcome and will be considered based on merit against the job and / or experience for the position”

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