It Operations Coordinator

Technical Support SpecialistAt our resort, we strive to create exceptional experiences for our guests through meticulous attention to detail and a passion for innovation.Located in the heart of Mexico, we approach every challenge with creativity and precision to spark a sense of wonder and discovery.

This is not simply a job - it's an opportunity to make a lasting impact.We are seeking a highly skilled Technical Support Specialist to join our team at One&Only Palmilla.

• Coordinate with vendors to ensure optimal performance of installed systems and equipment.
• Implement and maintain telephony and data networks in requested areas.
• Prepare and update the inventory of equipment and software across the property.
• Ensure the seamless integration of IT and communication systems.
• Prepare projects and reports while handling confidential information.
• Provide timely technical support to users (hardware, software, networks, and internal systems).
• Implement and monitor IT security policies.
• Create, update, and maintain technical documentation and user manuals.
• Perform other tasks as assigned by the IT Director or IT Manager.RequirementsBachelor's degree in Systems, Information Technology, Computer Science, or a related field (preferred).

Minimum 1 year of experience in technical support, systems administration, or a similar role.Knowledge of LAN / WAN and Wi-Fi networks administration and support.Proficiency in Windows, Office 365, and hospitality systems (Opera, Infor, etc.).

Experience in user support and incident resolution.Knowledge of IP telephony and communication systems.Familiarity with servers, Active Directory, and virtualization.Basic knowledge of cybersecurity and IT security policies.Ability to develop and maintain technical documentation and manuals.Strong communication and internal customer service skills.Ability to work under pressure in an organized manner.Intermediate to advanced English for technical support and vendor management.What We OfferWe believe in creating moments of happiness beyond imagination, wowing our guests at every turn, and delivering memories that last a lifetime.

You will be at the heart of this vision, constantly innovating to deliver Amazing Experiences and Everlasting Memories.Our brand is expanding faster than ever before, and we are committed to investing in your growth.

Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit.