Customer Service Specialist [Urgente]...

Job Description : Role : Customer Service RepresentativeRole Type : Full time, On-siteLocation : Querétaro, MexicoKey Skills :

• Advanced English communication skills,
• Proven Customer Support experience or experience as Client Service Representative,
• Ability to appreciate the customers’ perspective showing empathy,
• Active listening to fully engage the customer with their concerns,
• Ability to multi-task,
• Computer and online navigational ability to multi-task during customer interactions with multiple systems and resources,
• Understand policies and procedures and communicate them professionally to the customer,
• Acknowledging and resolving customer complaints / concerns,
• Listen to customers’ concerns, maintain a positive attitude and calmly respond to customers’ complaints, issues and questions,
• Resolve customers’ concerns and answer customers’ questions to your best ability,
• Able to manage stressful situations in customer Service Person.Specification :
• Minimum High school Diploma
• Minimum 1 year of Customer Service Experience
• Advanced proficiency in English
• Available for full-time workIf you're interested kindly share these details to jenita.jayaraj@tcs.comCandidates name : Contact number : Email id : Current location : Citizen : Current salary : Total Years of experience : Relevant years of experience : Expected salary : Do you have previous experience in tata consultancy services : English speaking level : Basic, Intermediate and AdvancePlease share your updated CV