Manager Quality Assurance (QA Automation)

Manager Quality Assurance (QA Automation)

Company Description :

McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts, we are leveraging our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital, and Drive Thru). McDonald’s will accelerate technology innovation so that 65M+ customers a day experience a fast, easy experience, whether at one of our 25,000+ Drive Thrus, through McDelivery, dine-in, or takeaway.

McDonald’s Global Technology is committed to powering tomorrow’s feel-good moments.

We are at the forefront of transformative technology, exploring new ways to serve our customers and spread happiness, using AI, robotics, and emerging tech to digitize the Golden Arches. Our global scale allows us to reshape all areas of the business, industry, and communities. We face complex tech challenges daily, supported by diverse, talented teams from around the world, thriving where feel-good meets fast-paced innovation.

We are recruiting engineers to join our Global Technology team in Mexico City as we open our new Global Office. This hub will drive technology innovation and operational support to enhance customer, crew, and employee experiences.

Learn more about our technology initiatives on the McDonald’s Global Technology Technical Blog.

Job Description :

This role is part of the Operations Excellence function and Tech Excellence team, reporting to the Sr. Manager - Operations Excellence. The QA Manager will coordinate with product teams on process maturity and technology adoption, ensuring standardization, efficiency, collaboration, and continuous improvement. The role involves managing QA CoE activities related to technology adoption, process standardization, best practices, automation, and performance testing frameworks. The QA Manager will also oversee QA delivery for products like Oracle EBS.

Responsibilities & Accountabilities :

• Lead QA process documentation, enable POD teams, manage QA audit workflows and scoring, support project / support quality auditing, and oversee post-audit reporting and remediation.
• Provide technology consulting on QA automation, CI / CD, web, API, and mobile testing.
• Support QA technology guidelines based on industry best practices, McDonald’s applications, data migration validation, and testing strategies.
• Advise on performance testing strategies and load test planning.
• Develop and review QA test management strategies and guidelines using Jira, Zephyr, and other tools.
• Hands-on experience with QA tools such as Tosca, Neoload, Github, and CI / CD pipelines.
• Manage QA test lab servers and infrastructure.
• Handle QA tools license management and vendor relationships.
• Standardize QA practices and processes across teams.
• Consult on adoption of QA dashboard reporting templates.
• Ensure QA delivery for specific products like MBS.

Qualifications :

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