Senior Solution Consultant

Senior Solution Consultant – Genesys

Genesys empowers organizations to improve loyalty and business outcomes by delivering empathetic, personalized experiences at scale. The Senior Solution Consultant joins our Pre-Sales team to work with Sales Account Executives on developing new business across Genesys product lines. This client-facing role collaborates with all levels of customer organizations, tailoring messaging to meet the needs of stakeholders including C-level decision makers.

Key Responsibilities

• Work alongside Sales Account Executives to provide technical and consulting expertise regarding the Genesys solutions.
• Manage assigned prospects / customers to help progress sales opportunities.
• Develop a deep understanding of customer problems and solution benefits for all prospect and customer interactions.
• Ensure Sales Account Executives are supported effectively.
• Act as a link between customer needs and potential solution value; support sales opportunities through the technical complexity of Genesys offerings.
• Develop and apply best-practice principles in Solutions Consulting; understand Service Design methodology; engage effectively with executive and middle management.

Opportunity Engagement

Why Consider This Role

Minimum Requirements

About Genesys

Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise to drive loyalty, growth and efficiency.

Reasonable Accommodations : If you require a reasonable accommodation to complete any part of the application process, contact us at reasonable.accommodations@genesys.com.

Equal Opportunity : Genesys is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, national origin, genetics, disability, military and veteran status, or other protected characteristics.

Recruiters will never ask for sensitive personal or financial information during the application phase.

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