Data Analysis Team Lead

The objective will be to optimize the decision of which payments we have to reject and make decisions that continues to improve the user experience, keeping in mind the chargeback targets.

Working on the Payment Risk & Fraud team of high-performing investigators in a fast-paced environment including performance management, coaching, developing and driving the vision for the team Lead strategic analysis via a data-driven approach to identify, prioritize and assess the impact of new payment channels, features, and defenses.

Manage regional payment partners such as card networks, gateways, financial institutions, and fraud vendors to advance the objectives of our platform.

Collaborate with product managers and local teams to execute payment / fraud-related system integrations, and feature and process improvements.

Design, implement and govern regional payment operations to standardize and optimize processes.

Work with regional payment partners to promptly identify and resolve payment failures.

Implement ongoing tracking and monitoring of the performance of payment approval and fraud rates to drive continuous improvement.

Generate fraud metrics to show the performance of fraud systems for use in management reporting.

Experience working in customer service

~Extensive knowledge in card-not-present fraud schemes, its risk prevention methods, and detection tools for digital, virtual and physical goods

~ Knowledge of international document verification, KYC, and AML / CFT procedures

~ Detail-oriented, highly analytical, and strong project management skills

~ Fluent English is a must