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Job Title : IT Product Manager

Job Type : Full-Time

Location : Hybrid in Mexico City, Mexico

Language Requirements : Proficient in English

Work Shift : North America Hours (9 to 5 Eastern Time)

Job Description :

A recognized subject matter expert, making an impact as an influential individual contributor and manager who manages large-scale strategic projects while coaching team members and solving complex problems. This position will include a portfolio of products and will require managing the priority roadmap for IT products to ensure that the applications deliver the required functionality to the company.

Responsibilities & Duties

• Partners with Business Resiliency Management Leadership Team to set priorities and roadmaps for the products (i.e., Fusion, Everbridge, PowerBI, Mobile App).
• Leads a discussion of the product life cycle with stakeholders.
• Provides input into BRM strategies as their trusted advisor.
• Supervises the work of the Senior Configurators
• Contributes to continuous improvement of the product team, procedures, and processes by identifying short-comings, gaps, and inefficiencies.
• Manages a portfolio of products to the budget (resources and T&E). Individual products will have a total cost of ownership perspective of the entire value chain which includes change programs, enhancements, and nominal run-rates or costs.
• Manages and leads the vendor relationship and partners with the core team.
• Works with global procurement to track and monitor vendor delivery performance, quality, and user acceptance.
• Determines if the contract terms are acceptable to IT for progress payment.

Qualifications & Skills