[Aplicar en 3 Minutos] Technical System Support Specialist...

Job OverviewAs a skilled Service Operations Specialist, you will be responsible for ensuring the smooth operation of Parking and People Access Systems. This role involves installing, configuring, and maintaining these systems to deliver exceptional service to customers while adhering to industry standards.Key ResponsibilitiesInstall, configure, and implement Parking and People Access Systems in line with industry standards.Perform preventive and corrective maintenance for installed systems.Provide 1st and 2nd level customer support via various channels as part of on-duty operations.Conduct customer training for key users.Analyze customer needs for modernization or extensions and define optimal solutions.Support IT with the integration of third-party applications.Assist with customer care, sales of services, and spare parts.Ensure knowledge transfer and collaboration with global technical support teams.Prepare project documentation and conduct customer service feedback interviews.Contribute to process improvements within the team.RequirementsEducation : Bachelor's Degree in Electronic Engineering, Telecommunications, Computer Systems Engineering, or a related technical field.Experience : Minimum 2 years in technical service roles, preferably within automation, electrical systems, access control, or CCTV.Proven expertise in IT and network systems.Experience in software deployment and hotline support.Solid understanding of operational processes, service operations, and installations.Skills and CompetenciesStrong technical troubleshooting and problem-solving mindset.Ability to manage multiple projects and customer demands effectively.Team-oriented with excellent communication skills.Self-motivated, eager to learn, and proactive in driving solutions.High resilience, capable of working under pressure in demanding environments.Strong customer orientation, integrity, and accountability.Adaptability and flexibility to changing requirements.LanguagesSpanish : fluent (written & spoken)English : a plus but not requiredAdditional RequirementsWillingness to travel up to 75%.Availability for on-duty services in sectors such as Car Access, Mountain, and Events.