Leaders in Aftersales Operations

Aftersales Operations Manager Role

We are seeking an experienced professional to lead and enhance our aftersales operations across the dealer network. This position requires a strong presence in the service area, proven leadership skills, and ability to ensure dealers deliver exceptional service, optimize operational performance, and meet business objectives.

Key Responsibilities :

• Aftersales Strategy : Develop and implement effective aftersales strategies, ensuring adherence to industry standards and best practices.
• Service Operations Excellence : Monitor dealer service operations for customer satisfaction, efficiency, and profitability in the service area.
• Performance Analysis : Track key aftersales metrics (service revenue, parts sales, warranty claims, CSI) and implement improvement plans with dealers.
• Training & Development : Oversee and follow up on service training processes, ensuring dealer staff complete training programs and apply acquired knowledge effectively.
• Coaching & Support : Provide guidance, coaching, and workshops to service managers and staff to strengthen technical expertise and customer service practices.
• Customer Focus : Ensure best practices in handling customer complaints, warranty cases, and retention programs.
• Process Compliance : Guarantee compliance with warranty policies, service standards, and internal procedures across all dealerships.
• Field Presence : Conduct regular dealer visits to assess service performance, identify areas of improvement, and drive execution of corrective actions.
• Collaboration : Work closely with internal departments such as Parts, Technical Support, and Customer Experience to align strategies and resolve issues.

Requirements :

We promote equal employment opportunities and respect for diversity at our organization.