ServiceNow Architect / Lead

Responsibilities

• Expertise in understanding the customer business need and decipher it for technical development in ServiceNow
• Specialization in designing solutions on ServiceNow platform basis the customer need
• Specialization in providing scope, effort estimates and suggesting development methodology for the required Service Now solutions
• Experience in designing Technical (LLD) Design Documents, Training Documents etc. Change Mgmt., Release Mgmt., Service Request, Service Portal, Service Catalog, Asset and User Set up
• Strong development experience in ServiceNow (REST / SOAP Web services, JavaScript, etc.)
• Expertise in setting up ServiceNow ITBM - Project, Portfolio, Demand, Resource and Finance
• Demonstrate an awareness of Best Practices of ServiceNow implementation
• Ability to work, lead and manage a global team
• Good English communications skill to communicate effectively with team members and customers
• Knowledge of ServiceNow upgrade, cloning and working with ServiceNow HI support team

Qualifications

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