Retail Application Support Consultant F / M

Join to apply for the Retail Application Support Consultant F / M role at VISEO

Responsibilities : After a training and support course, you will oversee application maintenance operations for the POS solution on behalf of one or more of our American customers. As a Support Consultant you will be responsible for :

• Corrective maintenance : the resolution of incidents (correction of a parameter setting, modification of a specific development, search for a workaround in case of blockage)
• Evolutionary maintenance : realization of improvement requests (new functionalities, automation)
• Preventive maintenance : version updates, job monitoring, non-regression tests.

You ensure that procedures are respected and that ITSM and knowledge management tools are used correctly. You escalate or transfer incidents and requests that are not within your scope of intervention. You manage the preparation and organization of monitoring committees and are a force of proposal in the framework of an improvement plan

Profile

Why become a VISEO Positive Digital Maker? You will be part of our Digital Retail consultant WW community : the proximity between consultants and the human size of our organization will allow you to make your initiatives visible and easily share your projects.

Benefits

This position is an hybrid role based whether in Mexico or in Colombia. Few travels to plan in Colombia or Mexico. Fluent ENGLISH is required. Open to permanent or contractors.

VISEO is an equal opportunities employer and welcomes applications from diverse candidates.

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