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Technician Level III (ServiceNow & Atlassian)
Launch Consulting GroupMexico City, MexicoHace 20 días
Tipo de contrato
- Teletrabajo
Descripción del trabajo3+ years of ServiceNow administration / development / implementation experience. 1+ years of Confluence administration / development / implementation experience. 1+ years of Jira administration / development / implementation experience. 3+ years working with ITSM solutions in enterprise environments. Experience with databases (MySQL, Oracle, SQL Server, etc.). Experience integrating applications using web service architectures and data markup formats. 3+ years of experience with JavaScript. Experience with web technologies (HTML, CSS, JavaScript, Angular, XML, REST, Jelly, etc.). ServiceNow Certified System Administrator. ServiceNow Certified Application Developer. ITIL v3 certification. Aha! Roadmaps experience. Major & minor medical insurance (includes spouse and children). Life insurance. Savings fund. Grocery vouchers. Christmas bonus. Career path development. Telework allowance. Wellness & cultural support programs. Discounts at universities (Tec de Monterrey, UAG) and language schools.
Location : 100% Remote
Experience : 3+ years (ServiceNow + JavaScript)
English : B2+ (Upper-intermediate or higher)
What You’ll Do
- Configure and develop ServiceNow (Catalog Items, Workflows, Flows, Portals, Workspaces, UI Policies, Business Rules, ACLs, MID Servers, Record Producers, Reports, Performance Analytics).
- Configure Jira and Confluence (Workflows, Issue Type Schemes, Field Configurations, Spaces, Plugins, Permissions).
- Handle user administration, permissions, reports, configurations, and provide training support.
- Troubleshoot and resolve production bugs using Incident Management best practices.
- Write and maintain technical documentation, including diagrams and inline code comments.
- Support platform upgrades and perform regression testing.
- Identify and optimize platform performance issues.
- Contribute to and maintain a shared technical knowledge base.
Requirements
Nice to have :
Benefits
Please send your updated CV in English to start the process!
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Servicenow • Mexico City, Mexico
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