Technical Account Manager Lead II, Google Cloud

Technical Account Manager Lead II, Google Cloud

Please submit your resume in English - we can only consider applications submitted in this language.

Only applications of candidates with Mexican citizenship will be evaluated for this role in compliance with the provisions of Article 7 of the Federal Labor Law.

Qualifications

• Bachelor's degree in Computer Science, Mathematics, a related technical field, or equivalent practical experience.
• 10 years of experience in a customer-facing role working with stakeholders to architect, develop, or maintain cloud solutions in cloud environments.
• Experience supporting customers in cloud operations (e.g., launch or capacity planning, product release management), technical support, escalation management, or IT consulting.
• Experience with people management, including developing and leading technical teams.

Preferred qualifications

About the job

As the Technical Account Manager Lead, you will be responsible for the delivery of Technical Account Management (TAM) services to ensure customers get the most value from their Google Cloud Platform investments. You will be focused on increasing cloud adoption and cloud usage by providing high impact advice centered on Learning and Enablement, Platform Health, Architectural Stability, and Operational accuracy. You will build, lead, and coach a team of TAMs as they work with their customers to provide core technical, product, and operational advice that aligns directly to the customers’ business objectives.

In this role, you will build and maintain relationships with the Field Sales and Customer Engineering teams, to assign, allocate, and prioritize TAM activities for their customers. You will work with TAM Leads to share best practices and will place an emphasis on shared success across the teams.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity / expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy , Know your rights : workplace discrimination is illegal , Belonging at Google , and How we hire .

Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

To all recruitment agencies : Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes.

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