Collections Specialist...

About the Company

Quantum Financial Technologies redefines small business lending with our diverse and adaptable financial solutions. We are a dedicated lending partner focused on empowering small businesses to achieve their growth objectives. We are committed to fueling the growth of enterprises and small-to-medium businesses (SMBs) with our tailor-made financial services. Recognizing that each business has unique financial needs and growth trajectories, we offer a range of customized solutions. From agile microloans for quick capital injections to expansive term loans for long-term strategies, our diverse portfolio ensures that we have the right financial tools to support your journey whether you are scaling up or solidifying your market position.

Job Summary

The Collections Specialist will be responsible for managing past-due accounts, working with borrowers to resolve delinquent loans, and helping to recover outstanding balances. This role involves contacting borrowers, negotiating repayment terms, and ensuring all collection activities comply with regulatory standards. The Collections Specialist will collaborate with other departments, such as loan servicing and compliance, to support customer service while minimizing credit risk. The ideal candidate will have experience in collections within financial services, strong negotiation skills, and a commitment to maintaining a professional and empathetic approach.

Key Responsibilities

Account Management and Collections

• Monitor and manage a portfolio of delinquent accounts, identifying and prioritizing those in need of immediate attention.
• Contact borrowers by phone, email, and written communication to discuss outstanding balances and repayment options.
• Review and assess borrower financial situations to recommend and negotiate payment arrangements, settlements, or other solutions that help resolve past-due accounts.

Customer Interaction and Relationship Management

Compliance and Regulatory Adherence

Risk Assessment and Reporting

Collaboration and Process Improvement

Qualifications (Knowledge / Skills / Abilities / Experience)

Education :

Experience :

Skills / Abilities :

Preferred Skills / Experience :

This role provides an opportunity to contribute to the institution's financial health by helping borrowers resolve past-due accounts in a professional, compliant, and supportive manner. The ideal candidate will have a blend of collections expertise, negotiation skills, and a customer-oriented mindset.