Customer Support Professional
We are seeking a skilled Customer Support Professional to join our team. As a key member of our customer-facing department, you will play a vital role in ensuring that our customers receive exceptional service and support.
About the Role :
The ideal candidate will be responsible for handling customer inquiries via phone, email, or chat, resolving issues efficiently, and providing outstanding support to guarantee customer satisfaction. You will work closely with internal teams to achieve this goal, utilizing your strong communication and interpersonal skills.
Responsibilities :
- Respond to customer inquiries and resolve issues promptly and professionally
- Maintain accurate records of customer interactions, using database software to track progress
- Collaborate with colleagues to ensure seamless customer experience
- Provide solutions-oriented support, resolving customer complaints effectively
Requirements :
Diploma or equivalent qualification (completed)Excellent English language proficiency (B2+ level)A minimum of one year's experience in customer-facing roles, such as tech support, sales, or call center operationsStrong verbal and written communication skills, with ability to interact with diverse customer baseProblem-solving and conflict resolution skills, with focus on finding effective solutionsAttention to detail and multitasking abilities, to manage multiple customer interactions concurrentlyBenefits :
In this role, you can expect :
Competitive compensation packageOpportunities for career advancement and professional growthA dynamic and supportive work environmentRegular feedback and coaching to enhance your performance