Talent.com
Esta oferta de trabajo no está disponible en tu país.
Director of Operations

Director of Operations

No Joke MarketingMexico City, Mexico
Hace 11 días
Tipo de contrato
  • Teletrabajo
Descripción del trabajo

We’re seeking a world-class Operations Manager to be the CEO’s primary operating partner - owning the operating system, execution rhythm, and cross-functional alignment that drive profitable, scalable growth.

In this fast-paced role, you’ll turn strategy into repeatable, measurable outcomes. You’ll orchestrate planning and delivery across Revenue Operations, Delivery / PMO, Client Success, People Ops (with CPO), Finance (with CFO), and Marketing enablement - ensuring our Scalable OS, ClickUp, and Go High Level (GHL) work as one truth for goals, work, and lifecycle performance.

If you’re a systems thinker who loves clarity, speed, and results - and you build cultures of accountability where teams do the best work of their careers, this role is for you.

Key Responsibilities

Leadership Operating Rhythm

  • Run the daily / weekly operating cadence : drive priorities, unblock decisions, and enforce standards in Scalable, ClickUp, and GHL.
  • Maintain real-time visibility into capacity, delivery health, SLA adherence, and margins across pods / teams.
  • Safeguard data integrity across ClickUp (work), GHL (pipeline / revenue / CS), and financial systems.

Weekly Cross-Functional Execution

  • Lead the Weekly Scalable Meeting; update scorecards, rocks / OKRs, risks, and decisions.
  • Chair the RevOps + Delivery + CX + Finance huddle to reconcile pipeline → staffing → delivery → cash flow.
  • Oversee portfolio governance in ClickUp (intake, prioritization, dependencies, WIP limits, change control).
  • Review GHL dashboards for pipeline velocity, conversion, retention / expansion; ensure tight handoffs with CX.

    • Performance & Planning

  • Present the Monthly Operating Review (revenue / margin, NRR / GRR, delivery quality, NPS / CSAT, forecast accuracy, risks).
  • Translate annual plans into Quarterly OKRs / Rocks and align budgets, headcount, and initiatives.
  • Sponsor continuous improvement : SOP modernization, automation in GHL / ClickUp, AI-assisted workflows, and cost control.

    • Scaling Foundations

  • Refresh Scalable OS artifacts (V / TO equivalents, governance, playbooks); conduct org design reviews and succession planning.
  • Benchmark agency performance to top-quartile peers (utilization, cycle time, gross margin, NRR) and rebalance the portfolio for growth and efficiency.

    • People & Culture

  • Model people-first leadership : clarity of roles, psychological safety, crisp communication, and high ownership.
  • Partner with People Ops to keep a healthy talent pipeline, and enable leaders through playbooks - not heroics.

    • Requirements

    Experience & Scope

  • 5 - 10+ years scaling operations in agency / consulting / SaaS-adjacent environments with demonstrated P&L impact.
  • Track record building operating cadences that improve margin, utilization, delivery quality, NRR, and forecast accuracy.

    • Operating Systems & Tools

  • Scalable (or equivalent) for goals / scorecards / OKRs and meeting rhythms—expert level.
  • ClickUp admin / governance, capacity modeling, delivery economics—advanced.
  • Go High Level (GHL) pipelines / automations / attribution / lifecycle analytics—advanced.
  • Data integrations across ClickUp GHL finance; KPI architecture and workflow automation.

    • Leadership & Communication

  • High EQ, clarity, and candor; excellent stakeholder management across CEO, CFO, CPO, RevOps, Delivery / PMO, CX, and Marketing.
  • Decision athlete : fast, data-driven calls with measured risk; simplifies complexity into repeatable mechanisms.

    • Success Metrics (Illustrative)

  • Revenue & Margin : On-time / on-budget delivery rate; target gross margin.
  • Clients : NPS / CSAT, GRR / NRR, expansion rate, time-to-value.
  • Execution : Forecast accuracy, capacity utilization, cycle time, WIP control.
  • People : Time-to-productivity, regrettable attrition, leadership bench readiness.
  • Systems : Data accuracy across Scalable / ClickUp / GHL; automation coverage of key workflows.
  • Compensation

    • $3,500 - $6,000 Per Month

    Job Profile

  • Location : Fully remote (US / Global)
  • Education : Bachelor’s required; MBA or equivalent experience preferred
  • Tech : Modern laptop, strong broadband, camera / headset suitable for executive meetings

    • #J-18808-Ljbffr

    Crear una alerta de empleo para esta búsqueda

    Director Of • Mexico City, Mexico

    Ofertas relacionadas
    • Oferta promocionada
    • Nueva oferta
    Director of Operations - Remote...

    Director of Operations - Remote...

    UnderstoryMéxico, México, MX
    Role Overview We're looking for a detail-oriented Paid Social Ad Operations Specialist to join our growing paid media team. You'll work directly with our Director of Paid Social, Ana, to execute an...Mostrar másÚltima actualización: hace 3 horas
    • Oferta promocionada
    Vice President of Field Operations - Luxury (Remote Opportunity)

    Vice President of Field Operations - Luxury (Remote Opportunity)

    Hyatt Hotels CorporationCiudad de México, Mexico
    Teletrabajo
    Vice President of Field Operations - Luxury (Remote Opportunity).Hyatt Hotels Corporation is seeking a visionary Vice President, Field Operations – Luxury to elevate the performance and reputation ...Mostrar másÚltima actualización: hace 8 días
    • Oferta promocionada
    Director of Content Performance and Operations

    Director of Content Performance and Operations

    RELXCiudad de México, Mexico
    Teletrabajo
    Are you passionate about shaping the future of AI-powered operations?.Do you thrive in global, cross-functional environments where innovation meets impact?. About our Team : LexisNexis Legal & Profes...Mostrar másÚltima actualización: hace 10 días
    • Oferta promocionada
    Director / a de Operaciones Restaurantes

    Director / a de Operaciones Restaurantes

    El Palacio de HierroPolanco, Mexico City, Mexico
    Director(a) de Operaciones Restaurantes.Este rol lidera la ejecución estratégica de las operaciones a través de la supervisión de gerencias regionales, asegurando el cumplimiento de presupuestos, e...Mostrar másÚltima actualización: hace 18 días
    • Oferta promocionada
    Director of Operations

    Director of Operations

    EnnismoreCiudad de México, Ciudad de México, Mexico
    Mondrian Mexico City Condesa | Aguascalientes 156, Hipódromo, Cuauhtémoc, 06100 Ciudad de México, CDMX, Mexico.Un cuento moderno de cultura en el corazón de La Condesa. Perfectamente ubicado en el c...Mostrar másÚltima actualización: hace más de 30 días
    • Oferta promocionada
    Operations Director - B2C

    Operations Director - B2C

    Michael Page International México Reclutamiento Especializado S.A. de C.VCiudad de México, Ciudad de México, Mexico
    Empresa internacional líder en la industria de arrendamiento.En búsqueda de un director de operaciones con scope regional, con una experiencia mínima de 10 años en operaciones, en empresas B2C.Para...Mostrar másÚltima actualización: hace más de 30 días
    • Oferta promocionada
    • Nueva oferta
    Director of Casino Operations

    Director of Casino Operations

    beBeeCasinomexico city metropolitan area, mexico, Illinois, Mexico
    The role involves overseeing casino staff, maintaining regulatory compliance, and managing finances.The ideal candidate will have experience in senior supervisory roles and a strong understanding o...Mostrar másÚltima actualización: hace 3 horas
    • Oferta promocionada
    Director of Call Center Operations

    Director of Call Center Operations

    arriviaCiudad de México, Mexico
    Are you a high-performing leader with a passion for driving excellence and a knack for strategic finance? arrivia is looking for a dynamic. Director of Call Center Operations.This isn't just a manag...Mostrar másÚltima actualización: hace 5 días
    • Oferta promocionada
    Sr. Mgr, Compensation Operations, North America

    Sr. Mgr, Compensation Operations, North America

    Fresenius Medical CareCiudad de México, Mexico
    Teletrabajo
    Lead and manage the North American team, ensuring effective oversight of all Compensation operations programs.Ensure the team meets deliverables and deadlines using the company’s ticketing / task too...Mostrar másÚltima actualización: hace 13 días
    • Oferta promocionada
    Fraud Operations Director

    Fraud Operations Director

    American ExpressCiudad de México, Mexico
    Teletrabajo
    At American Express, our culture is built on a 175-year history of innovation, shared.Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues.As part o...Mostrar másÚltima actualización: hace 5 días
    • Oferta promocionada
    • Nueva oferta
    Director Sales Operations (CONTRACT)

    Director Sales Operations (CONTRACT)

    inBeat AgencyMexico City, Mexico
    Beat is a performance media agency built around creators.We scale brands with influencer marketing, UGC, and paid media — delivering measurable growth for clients like Miro, Bumble, and Nestlé.Keep...Mostrar másÚltima actualización: hace 10 horas
    • Oferta promocionada
    Director Audit Operations Retail

    Director Audit Operations Retail

    Cotiviti US & Canada PageCiudad de México, Mexico
    The Director, Audit Operations Mexico position is responsible for providing leadership and management for assigned Mexico audit operations, supporting US / CA-based clients and / or Mexico-based client...Mostrar másÚltima actualización: hace 13 días
    • Oferta promocionada
    Regional Operations Manager

    Regional Operations Manager

    ConfidencialAzcapotzalco, Mexico City, Mexico
    The Regional Operations Manager will oversee and coordinate the operations of multiple petrochemical facilities within the assigned region, ensuring compliance with safety, environmental, and quali...Mostrar másÚltima actualización: hace 6 días
    • Oferta promocionada
    Director of Content Performance and Operations

    Director of Content Performance and Operations

    LexisNexisCiudad de México, Mexico
    Teletrabajo
    Are you passionate about shaping the future of AI-powered operations?.Do you thrive in global, cross-functional environments where innovation meets impact?. About our Team : LexisNexis Legal & Profes...Mostrar másÚltima actualización: hace 10 días
    • Oferta promocionada
    Global Operations Director

    Global Operations Director

    Confidential CareersMexico City, Mexico
    A fast-growing and expanding international company is seeking its next Global Operations Director.We are a financial services company in a stage of rapid growth and international expansion, with ...Mostrar másÚltima actualización: hace 8 días
    • Oferta promocionada
    Head of Operations

    Head of Operations

    KodlandCiudad de México, Ciudad de México, Mexico
    Teletrabajo
    Directly manage LX operational teams, starting with Customer Support, with Teaching to be added later.Design and implement efficient operational processes and structures to ensure stable performanc...Mostrar másÚltima actualización: hace 14 días
    • Oferta promocionada
    • Nueva oferta
    Regional Operations Manager (REMOTE)

    Regional Operations Manager (REMOTE)

    ConfidencialMexico City, Mexico
    Teletrabajo
    The Regional Operations Manager will oversee and coordinate the operations of multiple petrochemical facilities within the assigned region, ensuring compliance with safety, environmental, and quali...Mostrar másÚltima actualización: hace 10 horas
    • Oferta promocionada
    • Nueva oferta
    ▷ Urgente! Director Sales Operations (CONTRACT)...

    ▷ Urgente! Director Sales Operations (CONTRACT)...

    inBeat AgencyMéxico, México, MX
    Beat is a performance media agency built around creators.We scale brands with influencer marketing, UGC, and paid media — delivering measurable growth for clients like Miro, Bumble, and Nestlé.Keep...Mostrar másÚltima actualización: hace 1 hora
    • Oferta promocionada
    Director of Operations

    Director of Operations

    AccorCiudad de México, Mexico
    A Modern Tale of Culture in the Heart of La Condesa.Perfectly located at the intersection of two must-visit, culture-rich neighborhoods, Mondrian Mexico City Condesa invites guests to experience a ...Mostrar másÚltima actualización: hace 13 días
    • Oferta promocionada
    Operations Director - North America

    Operations Director - North America

    Indie CampersCiudad de México, Mexico
    Indie Campers, the go-to campervan Marketplace, is on a mission of making road trips available to everyone.Thanks to its digital approach and customer-centric orientation, Indie Campers has develop...Mostrar másÚltima actualización: hace 11 días