Director of Content Performance and Operations

Overview

Are you passionate about shaping the future of AI-powered operations?

Do you thrive in global, cross-functional environments where innovation meets impact?

About our Team : LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today’s top model creators for each individual legal use case.

About the Role : This leadership role offers the opportunity to drive AI-enhanced workflows, manage global vendor partnerships, and lead a high-performing team across North America and beyond. You’ll use tools like Excel, Power BI, and Tableau to optimize processes and contribute to a forward-thinking, international organization.

Responsibilities

• Lead operations for legal content in the secondary law domain.
• Enhance workflows using AI and emerging technologies.
• Apply analytics tools (Excel, Power BI, Tableau) for insights and decision-making.
• Collaborate across time zones, primarily US-based, with occasional coordination in Asia.
• Travel to vendor and team locations as needed.
• Deliver clear, strategic presentations to senior stakeholders.
• Manage budgets, contracts, and vendor relationships.
• Drive high-quality, scalable content production in collaboration with editorial teams.
• Build and support a diverse, agile team culture focused on accountability and innovation.
• Monitor KPIs and provide actionable insights to leadership.
• Partner with product and tech teams to integrate AI into core workflows.
• Promote consistent processes and governance across global teams.
• Engage regularly with senior leaders to align strategy and celebrate progress.

Qualifications

Work in a way that works for you

We promote a healthy work / life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working for you

We know that your well-being and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer :

About the business

LexisNexis Legal & Professional provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis and Nexis services.

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We are an equal opportunity employer : qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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