APIs Production Support Lead

If you’re looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role APIs Service Owner L3 Production Support Lead

Role Purpose :

This is a key production support role for IT to maintain our critical Fraud systems. ITSO (IT Service Owner) is responsible for responding effectively for disaster recovery (DRE) plans, dates and coordination with US Vendors. Acting as a communication point and L3 engineer with local team and US Vendors

Main Activities

• Coordination of Disaster Recovery (DRE) plans – Works with vendors / HSBC technical resources (network team, developers) / business teams to develop a plan to align with scheduled Disaster Recovery dates. Also provide support during HSBC and Vendor DREs
• Supporting annual network certificate renewal activities by coordinating between vendor, network and business teams for scheduled events
• Maintain our critical Fraud systems. ITSO is responsible for maintaining all governance aspects of internal HSBC repositories (EIM), policies (ITSA / NFR) disaster recovery (DRE)
• Role location is in Mexico, but team is geographically dispersed with other team members in India, UK and US, and regional teams located in Hong Kong and Mexico.

Skills

Mandatory

Desired

Competencies :

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

At HSBC we offer our colleagues a greater number of leave days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance, and care.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment.

We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.

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