Manager, Learning & Development

Manager, Learning & Development

Your potential has a place here with TTEC's award-winning employment experience.

As a Training Manager - Learning and Development working on-site in Mexico City, you'll be a part of bringing humanity to business.

#experienceTTEC

Our employees have spoken.

Our purpose, team, and company culture are amazing, and our Great Place to Work certification in Mexico says it all!

What You'll be Doing

Do you have a passion to train and guide others towards best practices?

Ready to help people reach for amazing?

You'll coach and support to enhance the engagement and success of your team of training specialists in achieving goals.

You'll evaluate trainers, curriculum and processes.

You'll lead the team to attain productivity and quality goals.

You'll report to the Director, Learning & Development .

You'll contribute to the success of the business, your team, and learners through managing the training programs.

During a Typical Day, You'll

Manage daily operations, processes and reporting

Improve the main success metrics associated with training goals

Deliver excellent customer service and communication

Develop, support, and evaluate the team to help them reach for amazing

Ensure your team has the tools, systems, and support needed to perform trainings

What You Bring to the Role

1-year minimum experience managing training or adult learning programs

4+ years' experience in training and adult learning

Nurture an inclusive learning environment

Coaching, reporting, and analysis skills

Customer and employee-focused mindset

Working knowledge of database applications such as MS Office (Excel, Outlook, PowerPoint), Oracle, Kronos, Tandberg

Call center experience

Experience in BFSI (Banking, financial services and insurance) is a must

What You Can Expect

Supportive of your career and professional development

An inclusive culture and community minded organization where giving back is encouraged

A global team of curious lifelong learners guided by our company values

Ask us about our paid time off (PTO) and wellness and healthcare benefits

And yes... a great compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you (like tuition reimbursement)

Visit / for more information.

The anticipated annual range is MXN 444,

Actual compensation offers to a candidate may vary based upon geographic location, work experience, education, and / or skill levels.

About TTEC

Our business is about making customers happy.

That's all we do.

Since

• , we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology.

On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day.

These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams.

We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity.

We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work.

As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

#J-