Contact Center Specialist Sh

Company DescriptionAt Nielsen, we are passionate about our work to power a better media future for all people by providing powerful insights that drive client decisions and deliver extraordinary results.

Our talented, global workforce is dedicated to capturing audience engagement with content - wherever and whenever it's consumed.

Together, we are proudly rooted in our deep legacy as we stand at the forefront of the media revolution.

When you join Nielsen, you will join a dynamic team committed to excellence, perseverance, and the ambition to make an impact together.

We champion you, because when you succeed, we do too.

We enable your best to power our future.Job DescriptionIn this role, you will conduct various basic call types (some using a dialer) to panelists, respondents and other customers across the US.

This may include calls to support scheduling, data collection, basic troubleshooting, action reminders, and inbound services.

Your goal is to grab the attention of homes and motivate them to respond to the call purpose.

This position has set guidelines with high productivity, performance, and quality requirements.This role willrequire a combination of in office and remote work.The majority of the time (3 days) , you will be required to work in the office.Job Responsibilities & Home Office RequirementsConduct phone surveys and collect dataProvide exceptional customer serviceMaintain confidentiality of informationMeet performance and quality standardsTroubleshoot basic technical issuesMaintain a home office with high-speed internet (80mbps download, 10mbps upload)Work flexible hours, including evenings and weekendsQualificationsFluency in English and Spanish (written and spoken)Experience in customer service, call centers, or similar fast-paced environmentsStrong communication and multitasking skillsComfort with technologySelf-motivated and able to work independentlyBenefitsBase Monthly Salary 16,200 MXNHybrid positionWorkplace Computer EquipmentIMSS (Mexican Social Security Institute)30 days of Christmas bonus12 days of vacation after the first yearLife InsuranceMajor Medical Expense Insurance9% Food Stamps13% Savings Fund50% Vacation BonusAdditional InformationPlease be aware that job-seekers may be at risk of targeting by scammers seeking personal data or money.

Nielsen recruiters will only contact you through official job boards, LinkedIn, or email with a domain.

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If you're unsure about the authenticity of a job offer or communication, please contact Nielsen directly through our official website or verified social media channels.