Call Center Team Leader (Spanish, Portuguese and English)

About the Role
match is looking for an experienced Call Center Team Leader to manage and develop customer service teams in an international iGaming environment. We are looking for a proactive leader who can motivate people, monitor performance, improve operational processes, and ensure high standards of service and productivity.
This is a fully remote opportunity open to candidates across Latin America.
Key Responsibilities
Lead and manage a team of 7–10+ call center agents.
Monitor team performance, KPIs, internal processes, and quality standards.
Analyze operational results and identify opportunities to improve workflows and productivity.
Provide regular feedback, coaching, and support to team members.
Conduct team meetings and one-on-one performance reviews.
Prepare and maintain reports on team performance and operational results.
Participate in the recruitment, selection, and onboarding of new team members.
Maintain effective communication with team members and senior management.
Coordinate communication across Spanish-speaking and Portuguese-speaking teams.
Requirements
At least 1 year of experience in a Team Leader, Supervisor, or similar leadership position.
Background in sales, customer service, or call center operations.
Professional fluency in Spanish, Portuguese, and English.
Strong leadership, communication, and people-management skills.
Ability to monitor performance, provide constructive feedback, and address operational challenges.
A proactive, organized, and results-oriented approach.
Stable internet connection and personal computer suitable for remote work.
Nice to Have
Previous experience in iGaming, online casinos, or betting.
Familiarity with Slack or similar team communication tools.
Experience working with performance metrics, quality assurance, and productivity targets.
Experience in iGaming is not mandatory. Candidates with relevant leadership experience in sales, customer service, or other call center environments are encouraged to apply.
What We Offer
Competitive salary based on experience.
Performance-based bonuses of up to 30% of the base salary after the probation period.
Fully remote work from anywhere in Latin America.
Monday–Friday schedule, 9:00 AM–6:00 PM Brasília time, including a one-hour lunch break.
28 days of paid time off per year, according to company policy.
An international, dynamic, and collaborative working environment.
Opportunities for professional growth and development.
Work Setup
Location: Remote — Latin America.
Schedule: Monday to Friday, 9:00 AM–6:00 PM Brasília time.
Equipment: Personal computer and stable internet connection required.
If you have leadership experience, enjoy developing teams, and can communicate confidently in Spanish, Portuguese, and English, we would love to hear from you!