Field Operations Specialist (Mexico City, Mexico)

STATUS: Actively Hiring for Current Openings

Natural Habitat Adventures is actively hiring experienced Field Operations Specialists based in Mexico City for upcoming opportunities supporting our Kingdom of the Monarchs itinerary beginning in December 2026. As part of our Field Staff team Field Operations Specialists work alongside Expedition Leaders to provide the operational logistical and guest service support that keeps every expedition running smoothly.

Calm under pressure highly organized and proactive our Field Operations Specialists play an essential role in delivering safe seamless and exceptional guest experiences. They anticipate needs before they arise and ensure every operational detailfrom coordinating transportation meals and gear to assisting with luggage and caring for guestsis handled with professionalism and care. Through respectful communication and a strong commitment to guest well-being sustainability and safety they help travelers focus on connecting with nature culture and conservation while allowing Expedition Leaders to focus more fully on interpretation and guest engagement.

To support local communities and provide guests with a more authentic local experience we prioritize hiring Field Team members who live in the regions where we operate.Only applicants currently residing in Mexico and legally authorized to work in Mexico will be considered.

RESPONSIBILITIES

General Operations Team Duties

• Provide logistical support for Expedition Leaders and trip needs
• General program set-up & take-down in Mexico City
• Support with logistics as needed
• Support with after-hours coverage as needed
• Manage cash preparation and allocation for field operations helping exchange USD to pesos at exchange houses and divvying up cash for trips and Expedition Leaders
• Prepare and distribute Expedition Leader trip materials and petty cash ensuring accurate cash verification and sharing relevant guest and logistical information before each trip
• Maintain close communication and teamwork with Field Operations Specialists based in Angangueo and office staff based in Colorado
• Maintain and update guest arrival/departure information and coordinate daily airport transportation with vendors and the Trip Owner.
• Other duties as necessary

Guest Experience

• Provide a warm and informative welcome to arriving guests distribute welcome materials and answer questions to ensure a positive arrival experience.
• Send off departing guests and coordinate airport transfers ensuring guests know where and when to meet their driver for departures
• Assist with luggage arrival and departure as needed
• Provide operational support during guest health concerns travel disruptions and other unexpected situations coordinating with Expedition Leaders transportation providers and hotel staff as appropriate
• Provide local knowledge of Mexico City and recommended activities for guests spending extra time in the area

Hotel and Vendor Coordination

• Coordinate with hotels and vendors to ensure accurate room assignments guest dietary requirements and operational readiness for arriving and departing groups
• Coordinate operational readiness for welcome dinners and guest orientations including preparation of guest materials A/V equipment coordination with hotel staff and resolution of on-site logistical issues
• Coordinate breakfast operations with hotel staff ensuring group seating accurate billing and timely resolution of guest or operational issues

Gear & Inventory

• Support maintain and organize all trip gear stored in Mexico City
• Coordinate with other Field Operations Specialists to obtain any special equipment or supplies needed for each trip
• Ensure all buses are equipped with first aid kits
• Purchase or source additional seasonal gear and supplies locally as needed
• Ensure projectors trekking poles and oxygen tanks are on site and ready before each group arrives
• Manage inReach devices and track which staff members have each device
• Ensure photography groups have the appropriate photo cheat sheets
• Monitor gear and supply inventory. If any items are running low and need to be shipped from the office communicate with the Trip Owner.

QUALIFICATIONS

• Professional proficiency in spoken and written English is required
• Willingness to be located in Mexico City and work daily during the season dates
• Proven leadership abilities including a strong track record of dependability and organizational skills
• Proven interpersonal skills with an exceptional customer service history and collaboration skills for working with partners and colleagues
• Ability to work with a team
• Ability to lift up to 50 lbs and walk stand and bend for extended periods as part of daily job duties
• Comfortable working in a dynamic environment where priorities may shift throughout the day in response to guest needs and operational changes
• Experience working in the travel industry is preferred
• Prior to working must obtain certification for Basic First Aid (or higher level First Aid training) and CPR

SCHEDULING & AVAILABILITY

This is a seasonal position based in Mexico City running approximately December 3December 20 2026 and January 1March 10 2027. The position is expected to begin on a part-time basis with the potential to transition to full-time hours as the season progresses and operational needs increase.

While daily hours may vary the Field Operations Specialist should expect to work long days throughout the contract including early mornings late evenings and weekend shifts all in service of maintaining exceptional guest experiences.

COMPENSATION & BENEFITS

This is anindependent contractor position compensated at a competitive daily rate based on experience plus guest gratuities. Contractors are eligible for annual rate increases based on performance.

Nat Hab provides branded gear required transportation and a meal per diem while on assignment. Comfortable lodging near Parque Chapultepec in Mexico City is also provided while on assignment.

Lodging consists of a shared two-bedroom apartment. The Field Operations Specialist will have a private bedroom but should expect to share common spaces including the bathroom kitchen and living area with another Nat Hab Field Team member. Shared accommodations may be co-ed.

Additional benefits include gear and travel discounts.

DIVERSITY & INCLUSION STATEMENT
Natural Habitat Adventures is a growing company that welcomes applicants from diverse backgrounds. We seek to foster and maintain a welcoming inclusive and high-performing culture in our office and in the field. Even if you dont have experience in the travel sector we invite you to show us how you can help Nat Hab become an even stronger company.

DISCLAIMER STATEMENT
This job description is intended only to describe the general nature and level of work being performed by an incumbent in this position. It is not intended to be construed as an exhaustive list of all responsibilities duties and skills or abilities required of persons so classified or assigned.

Before applying please review the trip information linked throughout this posting to ensure you understand the trip experience and the roles expectations.

Required Experience:

Junior IC

Employment Type : Contract
Experience: years
Vacancy: 1
Daily Salary Salary: 173 - 173