Fraud Detection Analyst

Role Responsibilities

Recibir y realizar llamadas de clientes para validar transacciones sospechosas.

Garantizar altos niveles de servicio al cliente

Verificar la identidad de los clientes a través de métodos de autenticación.

Evaluar la validez de las transacciones de riesgo en función de patrones de comportamiento y alertas del sistema.

Ofrecer soluciones rápidas y precisas para resolver problemas de bloqueos y garantizar la seguridad de las cuentas.

Documentar las interacciones y acciones tomadas en el sistema para mantener un registro detallado.

Colaborar con otros equipos internos para resolver casos complejos y mejorar los procesos de detección de fraude.

Analizar tendencias de fraude para identificar posibles mejoras en los procedimientos de prevención.

Mitigar riesgos para evitar pérdidas

Trabajar con el equipo de investigación estrategia y servicio al cliente para revisar y auditar los falsos positivos de las reglas de riesgo para mejorar la experiencia del usuario.

Role Qualifications

Buscamos a profesionales con experiencia en atención al cliente y prevención de fraudes (al menos 1 año de experiencia en gestión de riesgos de transacciones con tarjetas de crédito o detección de fraude) que puedan manejar situaciones bajo presión mantener la calma tener horario flexible y ofrecer un servicio excepcional mientras protegen la integridad de nuestras operaciones. Si tienes habilidades excepcionales de comunicación una sólida comprensión de las técnicas de prevención de fraude y un enfoque orientado al cliente te invitamos a postularte.

EEO Statement

• We create customer value We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe pleasant and efficient.
• We are data-driven We are strong believers in making informed decisions thats why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration Success is a team sport. When we work to help our partners and colleagues win we win too. While keeping everyones best interest at heart we communicate with candor and execute with excellence in all we do.
• We believe in integrity Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones learning from our mistakes and helping each other grow.
• We believe in Diversity and Inclusion Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

We are committed to building inclusive and diverse teams.

At DiDi we believe that our differences are our biggest source of strength. Thats why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender age sexual orientation nationality marital status pregnancy/maternity disability race religion and beliefs or any other status protected by applicable laws wherever we operate.

We are committed to building inclusive and diverse teams and a workplace that is free from discrimination and harassment because thats how we create better products and services make better decisions and better serve the communities were a part of.