Customer Support;Oversee All Representative Activities (Including Coaching & Monitoring with Support of QA Team);Dedicated Customer Support;Oversee All Representative Activities (Including Coaching, Calibration, & Monitoring With Support of QA Team). Management, support and follow-up on top accounts - $15M Revenue Generation / 40M Pcs - Performance Analysis generation for each client.
Involves management responsibility for a team of people or a specific location(s) within the business. Teams may include contractors and all categories of employees: Operational, Clerical, Mechanical/Electrical, Supervisory, Secretarial, Professional, Advisory and Deputy Management. Management responsibilities include disciplinary action up to and including dismissal.
Planning & Organizing Skills, Judgement & Decision Making Skills, Leadership Skills, Project
Management Skills, Written & Verbal Communication Skills - Two years University/College or equivalent. MAESTRO certification required. Language: Proficiency in English - A moderate level (3-5 ) years business experience including two (2) years customer service/contact experience. Previous management or supervisory experience in a service environment strongly preferred.
*** Internal Posting Application Instructions ***
If you are interested in applying, please upload a single PDF file containing the following documents: This file must be uploaded to the Workday system in the designated resume/CV field.
Updated Resume/CV
Cover letter
Current TOEIC scores (800 pts. required)
📌 Important:
⚠️ Note for candidates from other divisions: If you are an employee of another division (non-FedEx Mexico), you must apply through the external process via FedEx Careers.
Pursuant to Policy 4-15 (Career Opportunity) of the LAC People Manual: "An employee's failure to provide complete information that clearly demonstrates whether they meet the required qualifications for the advertised position may result in them not being considered."
🗓️ Bulletin validity: from September 11th to 17th
LM872: Manager Dedicated Customer Care • Cuauhtemoc, México, MX
You will oversee day-to-day customer interactions, improve patient experience, and drive lead conversion by ensuring fast, high-quality communication.Manage and lead a team of customer service repr... Mostrar más
Position: QA Engineering Manager.Work Shift: On-Site, Monday through Friday 09:00 am to 06:00 pm.BS/MS in Computer Science, Computer Engineering, or related technical field (or equivalent professio... Mostrar más
Buscamos a una persona para liderar nuestra tienda especializada en.La posición requiere una persona con enfoque comercial, orientada al cliente, con habilidades para dirigir un equipo pequeño, ase... Mostrar más
At Midea LATAM North, we believe diverse teams build better solutions.We are proud to be an equal opportunity employer and are committed to a workplace where everyone is respected, valued, and empo... Mostrar más
We are looking for a motivated and detail oriented individual to join our remote team.In this role, you will assist clients with coordination, updates, and general support, helping ensure as smooth... Mostrar más
Datacultr is a global Digital Operating System for Risk Management and Debt Recovery, we drive Collection Efficiencies, Reduce Delinquencies and Non-Performing Loans (NPL’s).Datacultr is a Digital-... Mostrar más
