Workplace Services Specialist

Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society.

About the role

Job Description

Serve as a senior technical expert within the Workplace Services team providing advanced (L2 L3) support and operational excellence across Microsoft 365 technologies - including Exchange (Hybrid/Online) Intune Teams & Enterprise Voice Microsoft SharePoint and Entra ID. This role ensures secure reliable and efficient digital workplace experiences for a global enterprise driving collaboration communication and endpoint management.

Main accountabilities and tasks

• Provide Level 2 and Level 3 support for Exchange Intune Teams/Enterprise Voice Microsoft SharePoint and related M365 services ensuring timely and effective resolution of incidents and service requests.

• Collaborate with IT security and business teams to deliver seamless digital workplace experiences.

• Develop and maintain technical documentation (HLDs LLDs SOPs) for Workplace Services technologies.

• Automate routine administrative tasks using PowerShell and other tools to improve efficiency.

• Enforce security compliance and data protection policies across all supported platforms.

• Participate in change management patching and upgrade projects for M365 services.

• Mentor and collaborate with local IT teams contribute to knowledge base articles and lead training sessions to ensure consistent standards and best practices across the organization.

• Continuously review and improve processes driving automation standardization and operational excellence.

• Support and troubleshoot Microsoft Teams Meeting Room (MTR) devices including certified hardware such as Yealink and other Teamscertified vendors.

• Handle escalations related to audio video call quality and meeting room reliability.
  Support Teams resource accounts and room mailboxes in coordination with Exchange Online.

• Work with Network and Local IT teams to ensure stable connectivity and operational readiness of meeting room environments.

What we offer you

We offer:

• Benefits Over law
• Saving found
• Training
• Christmas bonus over low
• Development plan
  

Sulzer is an equal opportunity employer. We believe in the strength of a diverse workforce and are committed to offering an inclusive work environment.

We are proud to be recognized as a Top Employer 2026 in Brazil Canada China Finland Germany Ireland Mexico Switzerland South Africa the UK and the USA.

Required Experience:

IC

Employment Type : Full-Time
Experience: years
Vacancy: 1