Forward Deployed Engineer, LATAM (Remote)

About Telnyx

Telnyx is an industry leader thats not just imagining the future of global connectivitywere building it. From architecting and amplifying the reach of a private global multi-cloud IP network to bringing hyperlocal edge technology right to your fingertips through intuitive APIs were shaping a new era of seamless interconnection between people devices and applications.

Were driven by a desire to transform and modernize whats antiquated automate the manual and solve real-world problems through innovative connectivity solutions. As a testament to our success were proud to stand as a financially stable and profitable company. Our robust profitability allows us not only to invest in pioneering technologies but also to foster an environment of continuous learning and growth for our team.

Our collective vision is a world where borderless connectivity fuels limitless innovation. By joining us you can be part of laying the foundations for this interconnected future. Were currently seeking passionate individuals who are excited about the opportunity to contribute to an industry-shaping company while growing their own skills and careers.

The Role

As a Forward Deployed Engineer for LATAM you will partner closely with Account Executives Sales Development Representatives Product and Engineering to help customers understand evaluate and implement Telnyx solutions across Latin America.

You will act as the technical expert throughout the sales cycle: leading technical discovery delivering product demos designing solution architectures answering customer questions supporting proof-of-concept work and helping remove technical blockers that could slow or prevent a deal from closing.

This role is ideal for someone who understands telecom cloud infrastructure networking SIP/VoIP contact center technology APIs or AI-powered communications and who enjoys translating technical capabilities into clear business value for customers across LATAM.

You should be comfortable engaging with a wide range of audiences from developers and technical champions to product leaders CTOs CIOs and business executives. Fluency in English plus Spanish and/or Portuguese is important for supporting customers across the region.

Responsibilities

• Partner with the LATAM sales team to own the technical side of customer opportunities from discovery through close
• Lead technical discovery to understand customer requirements current architecture pain points and business goals
• Recommend integration strategies solution architectures platforms and application infrastructure using Telnyx products
• Deliver technical presentations product demonstrations workshops and proof-of-concept support
• Explain Telnyx products across Voice SIP Trunking Messaging Wireless/IoT Networking Storage AI and Voice AI
• Help customers evaluate Telnyx APIs network capabilities and communications infrastructure
• Identify technical objections and work with Sales Product and Engineering to resolve blockers
• Support customer and partner integrations in real-world environments
• Build lightweight prototypes or demos that show how Telnyx products can solve customer problems
• Maintain deep knowledge of Telnyxs existing and future products
• Serve as the voice of the customer by sharing technical feedback with Product and Engineering teams
• Support customer meetings partner conversations trade shows and regional events as needed

What Were Looking For

• 3 years of professional experience including at least 2 years in a client-facing technical role such as Solutions Engineering Sales Engineering Solutions Consulting Technical Consulting Support Engineering or Technical Architecture
• Strong understanding of VoIP SIP telecom infrastructure networking contact center technology cloud platforms APIs or related technologies
• Experience explaining complex technical concepts to both technical and non-technical audiences
• Ability to translate business requirements into technical solutions and implementation plans
• Strong presentation and demo skills
• Experience working with sales teams during technical discovery evaluation POC and closing stages
• Hands-on technical curiosity and comfort learning new products quickly
• Business acumen and ability to connect technical value to customer outcomes
• Fluency in English plus Spanish and/or Portuguese
• Based in Sao Paulo Brazil or Mexico City Mexico with ability to support LATAM customers and travel as needed

Nice to Have

• Experience with CPaaS UCaaS CCaaS SIP trunking programmable voice messaging wireless IoT or next-generation carrier technologies
• Experience with AI integrations Voice AI conversational AI machine learning natural language processing or AI-powered customer experience tools
• Experience building full-stack applications or working with modern programming languages and APIs
• Experience selling or supporting cloud solutions for sales support marketing or customer engagement teams
• Previous experience in telecom software engineering networking storage contact center or technical support environments
• Fluency across English Spanish and Portuguese is a strong plus

Why Telnyx

Telnyx sits at the intersection of telecom infrastructure APIs wireless connectivity and AI. As an FDE you will help customers across LATAM build better communications experiences while working with a technical product portfolio that spans real-time voice messaging wireless networking and AI-powered automation.

This is a high-impact role for someone who wants to work closely with customers influence technical sales strategy and help grow Telnyxs presence across Latin America.

#LI-RH1

Required Experience:

IC

Employment Type : Full Time
Experience: years
Vacancy: 1