Bilingual Customer Service Representative

Este empleo viene de Talenteca.com Bilingual Customer Service Representative Location: Álamo Industrial, Tlaquepaque, Jalisco Schedule: Monday to Friday | 7:30 a.m. 4:30 p.m. Work Environment: International / Manufacturing Company We are looking for a Bilingual Customer Service Representative to provide professional support to customers and commercial partners, ensuring accurate order processing, effective communication, timely deliveries, and a high level of customer satisfaction. This position requires strong communication skills, attention to detail, and the ability to coordinate with different internal departments in a fast-paced, international environment. Key Responsibilities Provide customer support by phone and email regarding orders, delivery status, tracking information, and proof of delivery.Follow up on customer orders and coordinate delivery expedites through SAP when required.Investigate and resolve customer complaints, service issues, discrepancies, and order-related errors.Coordinate with internal departments to ensure timely responses and maintain customer satisfaction.Follow up with customers regarding freight issues, material shortages, and delivery concerns.Receive, enter, review, and verify customer orders from end users, distributors, sales representatives, and internal commercial teams.Identify and resolve missing, inconsistent, or incorrect information in customer orders and source documents.Prepare and follow up on annual stock rotations.Provide basic quotations for assigned customer accounts when required.Maintain accurate customer and order information within internal systems. Requirements University Degree completed.Minimum 2 years of experience in Customer Service, preferably within a manufacturing, industrial, distribution, or B2B environment.Fluent English spoken and written (essential).Experience using SAP.Proficiency in Microsoft Office, particularly Excel, Word, and PowerPoint.Valid U.S. Visa is desirable, but not required.Availability to travel when required.Strong customer orientation and ability to communicate professionally with both internal and external stakeholders. Key Competencies Customer orientation & empathyProfessional verbal and written communicationProblem-solving skillsOrganization & attention to detailAbility to work under pressureSelf-directed and results-oriented mindsetStrong interpersonal skills We Offer Annual performance bonus of 8%Major Medical Expense InsuranceLife Insurance10% Pantry Vouchers13% Savings Fund12 vacation days65% vacation premium30 days Christmas bonus (Aguinaldo)Monday to Friday scheduleProfessional development within an international business environment Work location: Álamo Industrial, Tlaquepaque, Jalisco Este empleo viene de Talenteca.com: https://www.talenteca.com/anuncio?j_id=6aa05b9e4500004500b15c89&source=talent