Customer Service Associate (MX-Based Remote)

MEET COMPASS

We are a full service BPO that partners with brands to power growth through exceptional customer experience. Our founders were trailblazers in the eComm industry. When they couldnt find a customer service partner that was as innovative as they were they built it. Many companies view their customer care as a cost center but we believe it can be so much more! If you delight the customer listen to their feedback and use their insights to gather data about products and offerings customer care can have a strategic role in growing a business.

About the Opportunity

Work Setup: Remote U.S.
Schedule: 8:00 AM 5:00 PM PST 5 days a week
Days Off: Fixed weekends off
Industry: Specialty Coffee & Beverage Retail

Were looking for Customer Service Associates to join the customer support team of a fast-growing specialty coffee and beverage retail company with a strong focus on customer experience community and great products.

As a Customer Service Associate youll be part of a team that helps customers have a seamless and positive experiencefrom answering questions and resolving concerns to providing friendly and knowledgeable support.

If you have call center experience enjoy helping people and thrive in a fast-paced customer-focused environment wed love to hear from you!

What Youll Do

• Provide exceptional customer service through phone chat email and other support channels
• Respond to customer questions concerns and requests professionally and efficiently
• Assist customers with orders products accounts and general inquiries
• Listen actively and identify the best solution for each customer
• Handle customer concerns with empathy patience and a positive attitude
• Resolve issues while maintaining a high standard of customer experience
• Accurately document customer interactions in the appropriate systems
• Follow established processes policies and service standards
• Collaborate with team members and other departments to resolve customer concerns
• Help create a friendly positive and memorable customer experience

What Were Looking For

Required:

• Previous call center / contact center experience
• Strong verbal and written English communication skills
• Excellent customer service and interpersonal skills
• Strong problem-solving and active listening abilities
• Comfortable handling customer inquiries in a fast-paced environment
• Ability to navigate multiple systems and applications
• Reliable internet connection and a suitable remote-work environment
• Willingness to work the required 8:00 AM5:00 PM PST schedule
• Availability to work 5 days per week with fixed weekends off

Why Join Us

• Fully Remote Work Setup Enjoy the flexibility and convenience of working from home.
• Fixed Weekends Off Maintain a consistent schedule with weekends off.
• Paid Holidays Enjoy paid time off during designated company and public holidays.
• Annual Bonus Receive a pro-rated annual statutory bonus in accordance with local regulations.
• Vacation Leave Enjoy paid vacation leave with additional days based on tenure.
• Vacation Bonus Eligible employees receive an additional vacation-related benefit.
• Profit Sharing Eligible employees may participate in the companys annual profit-sharing program.
• Social Security Coverage Enrollment in the applicable government-mandated social security program.
• Sick Leave Benefits Access paid sick leave benefits in accordance with applicable regulations and eligibility requirements including coverage for non-work-related and work-related illness or injury.
• Family & Special Leave Eligible employees may receive employer-paid maternity paternity and adoption leave subject to applicable regulations.
• Growing U.S. Specialty Coffee & Beverage Business Gain exposure to a growing U.S.-based retail business.
• Customer-Focused & Energetic Team Work with a collaborative team that values great customer experiences.
• Growth & Development Opportunities Build and strengthen your experience in customer service retail support and U.S. operations.

Ready to Join the Team

If youre a customer service professional who enjoys helping people solving problems and bringing positive energy to every interaction we want to hear from you!

Apply today and become part of a team thats passionate about great products great service and great customer experiences.

Required Experience:

IC

Employment Type : Full Time
Experience: years
Vacancy: 1