IT Account Manager

Role : Account manager- Tech Industry

Duration: Indeterminado

Location : Mexico – Remote

We are looking for a proactive and customer-focused Account Manager to build and maintain strong relationships with our tech clients. The ideal candidate will understand client hiring needs, identify new opportunities, and ensure a high-quality client experience from start to finish. This role requires strong communication skills in English, solid organizational abilities, and experience working with technology companies.

Key Responsibilities:

• Manage and grow relationships with assigned tech clients, ensuring high satisfaction and long-term partnerships.
• Identify and analyze client hiring needs to proactively propose suitable recruitment solutions.
• Collaborate with the recruiting team to fill open positions quickly and efficiently.
• Develop strategies to expand client accounts by identifying new hiring opportunities.
• Maintain regular communication with clients through virtual meetings, email, and calls.
• Deliver excellent customer service by ensuring transparency, quick response times, and high-quality delivery.
• Monitor account performance and provide regular updates and reports to leadership.
• Act as the main point of contact for all client-related matters
• Experience working with US or LATAM-based tech companies.
• Experience dealing with US Clients and knowledge of US Tax Terms like Corp to Corp, W2, 1099.
• Must have experience in dealing Contractual and Full Time roles in the USA.
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Requirements:

• Bachelor’s degree in Business, Marketing, Human Resources, or a related field.
• 5+ years of experience as an Account Manager, Client Partner, or similar role (preferably in IT or recruitment services).
• Strong understanding of technology industry roles and hiring processes.
• Exceptional communication skills in English (spoken and written).
• Excellent client relationship management and problem-solving abilities.
• Highly organized, proactive, and self-driven.
• Comfortable working remotely with international clients.
• Must be based in Mexico.

Nice to Have

• Familiarity with CRM or ATS systems (eg, HubSpot, Zoho, Bullhorn).
• Knowledge of recruiting metrics and client reporting.

What We Offer:

• 100% remote position.
• Opportunity to work with international tech clients.
• Dynamic, supportive, and multicultural work environment.