Operations Director
Operations Director
Senior Leadership Reports to the CEO Remote Central America South America and the Caribbean Full-Time.
Exclusive 90-Day Paid Trial
About Us
Founded in late 2018 we are an owner-led group in payments and direct-to-consumer e-commerce. This role sits in our digital operation the engine of the group: an affiliate network a CRM a certified payment platform (PayFac) and high-volume DTC funnels selling health and wellness supplements. The team is roughly 15 fully remote and AI-first in a way most companies only claim: people here do their jobs through Claude agents daily.
And it runs at real scale several thousand orders a day a sale roughly every twenty seconds. Manufacturing and fulfillment live elsewhere in the group with their own teams; this side is entirely digital.
About the Role
The CEO currently runs day-to-day operations himself. This hire takes that over.
You arrive as the company grows: a wave of new hires lands in your first months and you help recruit them onboard them and build them into a team. Much of the operating rulebook has never been written youll be setting policies for the first time not inheriting a binder. This is a build seat not a caretaker seat.
Your Teams
Merchant Operations two administrators running merchant onboarding KYC/KYB
document intake and processor workflows on the payment platform
Risk and Compliance merchant underwriting portfolio monitoring and card-brand
compliance
Media a script writer a production coordinator and a media buyer running an in-house
video-ads program
Partner Sales business development reps recruiting resellers onto the payment platform
(from October)
Engineering led by its own Lead Engineer who runs the engineers and the technical work;
you hold the delivery line commitments deadlines escalations never the technical decisions
How you run it is yours: youll bring the management system youve built and trusted across years of running remote teams deploy it here and sharpen it with AI. One thing is non-negotiable: this is a daily-sync operation people are seen and heard every working day. Remote does not mean absent.
What Youre Held To
Delivery is real and visible commitments made tracked and kept and you know the
moment they arent without the CEO ever asking
The new team lands hires recruited onboarded and productive on policies you wrote
The CEO exits the follow-up business measured from day one: items resolved without
touching his plate versus items routed to him
Quality gates hold nothing launches and no merchant boards without its checks done and
evidenced
Merchants board every week nothing sits in the onboarding queue
Vendor spend is controlled routine spend you decide and log; bigger commitments you
negotiate first and bring one recommendation with the delta for a single yes/no
What Were Looking For
Years of running operational delivery for remote teams and a management system of your
own to show for interviews youll walk us through it: how you structure cadence how you build observability so people actually do their jobs and what youd deploy here
Youve built teams not just run them: recruited onboarded written the policies people operate on
Present and available: you run a daily rhythm and youre in it visible reachable on the
calls. Managing from behind a dashboard is not this job
Daily hands-on Claude (or equivalent) delegate-then-audit style you assign work to AI and
make it find its own errors
Vendor negotiation with receipts: a quote what you got it to the recommendation you wrote
Written-first evidence-first you like the follow-through most managers avoid
Fluent written English 4 hours daily overlap with US Eastern no current company ownership no client base no concurrent employment
Nice to have (learned on the job): payments industry exposure
Wrong applicants to save us both time: certified Scrum Masters and Agile coaches process ceremony is not management and big-company PMO profiles.
Trial and Compensation
Compensation at market rate for your country and experience state your expectation. Milestones are agreed with you in week one starting with what your system will make visible by day 30.
Employment Type : Full Time
Experience: years
Vacancy: 1