Technical Account Manager, MEX, Enterprise Support LATAM

Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS) and help customers of all industries and sizes gain the best value and service from AWS At AWS Enterprise Support were looking for a Technical Account Manager to work with our customers creative and transformative spirit of innovation across all technologies. This is a technical role in which you will have an opportunity to be the principal technical advisor and voice of the customer.

As a Technical Account Manager you will help craft and execute strategies to drive customer adoption and use of AWS services. Your technical acumen and customer-facing skills will enable you to effectively represent AWS within a customers environment and drive discussions with senior leadership regarding incidents trade-offs proactive scope and risk management. You will provide advocacy and strategic technical direction to help plan and build solutions using standard methodologies and enthusiastically keep your customers AWS environments operationally healthy. The closer relationships developed with your customers will empower you to understand their business/operational needs and technical challenges and help them achieve the greatest value from AWS.

Key job responsibilities
Every day will bring new and exciting challenges on the job while you:

- Provide support to resolve inquiries from Enterprise customers regarding AWS service or Cloud.
- Complete analysis and present periodic reviews of operational performance to customer
- Provide detailed reviews of service disruptions metrics detailed prelaunch planning
- Ensure AWS environments remain operationally healthy whilst reducing cost and complexity
- Foster trusting relationships with customers understanding their business needs and technical challenges
- Lead technical discussions with senior leadership regarding incidents trade-offs proactive scope and risk management.
- Work directly with AWS global engineering and service teams to resolve customer issue.
- The role may require ability to travel 10-25% as needed.

A day in the life
If you want to know a little bit more about the TAM role copy and paste the links bellow to know part of our team:
the team
ABOUT AWS:

Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.

Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.


- 5 years of technical engineering experience
- Experience with operational parameters and troubleshooting for two (2) of the following: compute storage networking CDN databases DevOps big data and analytics security or applications development in a distributed systems environment
- Experience in English-language communication skills both written and verbal
- Bachelors Degree in Computer Science Engineering Math or equivalent work experience.

- Experience in one or more of the following areas: software design or development content distribution/CDN scripting/automation database architecture IP networking IT security BigData/Hadoop/Spark operations management service oriented architecture
- Experience in internal enterprise or external customer-facing environment as a technical lead
- Experience in a 24x7 operational services or support environment
- Experience with AWS services or other cloud offerings

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Required Experience:

IC

Employment Type : Full-Time
Experience: years
Vacancy: 1